while stocks last! Professional 3-Piece Knife Set Only £0.99 (RRP £119.85) at Jean Pa

Snakeeyes21

If anybody is foolish enough to buy these if you press the back button at the checkout you get a discount on postage takes it down to £5.27

mccsavage

does this accept paypal

Snakeeyes21

mccsavage wrote: »

does this accept paypal

yes................

kate_pixie

I placed an order with these people 2 weeks ago and apart from an out of office reply have heard nothing from them.

Has anyone else had experience with this site recently?

yellowduck99

Jillybobs wrote: »

I'm still waiting for mine. They took my money but not received anything yet. Ordered them 3 weeks ago and they ignore my emails

Hey I posted this in another forum but I'm determined to stop the same horror stories happening to everyone! Get a refund like this...

(they'll reply to your email when you start quoting your legal entitlements)

Under the Consumer Protection (Distance Selling) Regulations 2000 we, the customer are entitled to cancel an order for distance selling (e.g. placed by phone/online) EVEN BEFORE receiving it (in fact, if you have doubts, better that way as then you can get the full amount including p&p).

To cancel your order and claim your full amount back, change your details in the template below and either email it or post it (get proof of postage if the latter).

In this circumstance (e.g. before you received it) once you have cancelled it they are legally required to refund you the full amount within 30 days of you sending the cancellation, and if it arrives after you have cancelled you are legally entitled to refuse delivery.

Hope this helps!



[YOUR ADDRESS]

[TODAY'S DATE]

Jean-Patrique Cookware Co Ltd
Euro House
Cremers Road
Sittingbourne
Kent
ME10 3US

Dear Sir/Madam,

Consumer Protection (Distance Selling) Regulations 2000

On [DATE YOU PLACED THE ORDER] I placed an order (Order #: XXXXX) for [WHAT YOU ORDERED]. I have not received this order.

Under the Consumer Protection (Distance Selling) Regulations 2000 I would like to cancel the order and request that you provide a full refund – £XX.XX including the full cost of goods (£XX.XX) and P&P (£XX.XX) – within 30 days.

I look forward to receiving your confirmation of the above.

Yours faithfully,

[YOUR NAME]

kate_pixie

Just to post a bit of good news amongst the bad. I did eventually receive my knives, which seem very nice so far. Their customer services department are remarkably slow at getting back to you, but I am pleased to report that this isn't a scam. Phew!:T