Santander -Dear Satan

gnvqsos

What is the best route to follow if this bank will not resolve my complaint-closure cheques sent to the wrong address despite being instructed to the contrary-value of cheques exceed £20000.I have already submitted a Data Access Request and plan to inform FSA.I dont want anything to do with Ann Robbo if I can help it-she is worse than Santanders CEO which says it all

Adios y muchas gracias-buenos noches

jambosans

You follow their formal complaints procedure, which gives them up to 8 weeks to resolve the complaint, they will (eventually) issue a "Final Response" or "Deadlock" letter, at which point you can escalate the complaint to the Financial Ombudsman Service.

Where you believe DPA has been breached you can involve the Information Commissioners Office.

gnvqsos

jambosans wrote: »

You follow their formal complaints procedure, which gives them up to 8 weeks to resolve the complaint, they will (eventually) issue a "Final Response" or "Deadlock" letter, at which point you can escalate the complaint to the Financial Ombudsman Service.

Where you believe DPA has been breached you can involve the Information Commissioners Office.

Many thanks for your reply Jumbo

pmduk

You may find it useful to complain via the Daily Mail money pages and their related website thisismoney.co.uk. They seem to be having some success in getting action from santander.