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Advise please

Hi
Ive been on a dept management programe for a number of years now and slowely getting my life back on track, i owe a credit card company and have never missed a payment to them since starting the programe 5 years ago, all was fine when i noticed they had started to add interest charges after a few years. I phoned and spoke to them and they said i would need to go through my dept managerment, when i spoke to them thet sent a letter requesting interest to be stopped but it has never happened, is there any way i can stop them adding interest on, i feel like i'll be paying this forever. Thank you for any advice in advance.
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