Bank Charges 31 August 2010 at 10:51AM in Reclaim bank & credit card charges 2 replies 630 views

biffoski

I sent a letter off to the RBS over 8 weeks ago, I have called the financial ombudsman (which I didn't really understand) and feel no better off after meeting another £35 bank charge this morning.

I am currently on sick leave from work and can ill afford these charges. I sent my claim to the RBS on the pretence of hardship.

I was just wondering what I should do now? The RBS haven't even replied back.

Cheers

Savvy_Spender_South

Have you called the customer service via their universal number: 08457 888 444? you can get through to a real person and discuss your claim, i know another who has done this and moved the paperwork onwards.

biffoski

Thanks I will try that now.