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I Got The Tesco Insurance Cancellation Blues
Schrodingers_Cat_2
Posts: 41 Forumite
Tesco insurance have made my blood boil, and here is why :-
Back in July, I found I could get good car insurance elsewhere for half the price....so I got the new policy, and set about cancelling my combined Tesco Insurance and Tesco Breakdown Recovery policy.
I called Tesco on July 22nd.....5 days before the next payment was due, and clearly informed them of my desire to have the policy cancelled as from July 27th.
I was informed they had noted that, but that due to their system I would have to actually call back on July 27th to cancel the policy. They then informed me of cancellation fee.....1 month premium + £10....and in addition 25% of the breakdown cover.....all of which comes to £59.
Well, I am extremely busy, and forgot to call back on July 27th....not least because I had already TOLD them I wanted the policy cancelled. Then on August 7th I got a letter saying my payment was 'overdue' ( I had cancelled the direct debit). Well....I called and told them it was not my fault or problem if their system could not cope with advance cancellations ! There is NO legal requirement that one can ONLY cancel on the actual cancellation date.
But Friday, regardless of that, they sent me a bill for £77....part of which is for money 'due' after the date I had already told them I wanted the policy cancelled. They can sue me for that extra...as I have no doubt that 'our system cannot cope' is NOT a legal defence.
But it's worse.....and here is something for anyone with such combined insurance to watch out for. The ' 1 month plus £10' would appear to INCLUDE the breakdown component......so, if they are also charging you 25% seperately for the breakdown cover ending....then they are penalising you TWICE for the same cover !
£77 to cancel an insurance policy is a rip off. Also.....I cannot find the 25% breakdown cancellation amount anywhere in the actual policy document.
Back in July, I found I could get good car insurance elsewhere for half the price....so I got the new policy, and set about cancelling my combined Tesco Insurance and Tesco Breakdown Recovery policy.
I called Tesco on July 22nd.....5 days before the next payment was due, and clearly informed them of my desire to have the policy cancelled as from July 27th.
I was informed they had noted that, but that due to their system I would have to actually call back on July 27th to cancel the policy. They then informed me of cancellation fee.....1 month premium + £10....and in addition 25% of the breakdown cover.....all of which comes to £59.
Well, I am extremely busy, and forgot to call back on July 27th....not least because I had already TOLD them I wanted the policy cancelled. Then on August 7th I got a letter saying my payment was 'overdue' ( I had cancelled the direct debit). Well....I called and told them it was not my fault or problem if their system could not cope with advance cancellations ! There is NO legal requirement that one can ONLY cancel on the actual cancellation date.
But Friday, regardless of that, they sent me a bill for £77....part of which is for money 'due' after the date I had already told them I wanted the policy cancelled. They can sue me for that extra...as I have no doubt that 'our system cannot cope' is NOT a legal defence.
But it's worse.....and here is something for anyone with such combined insurance to watch out for. The ' 1 month plus £10' would appear to INCLUDE the breakdown component......so, if they are also charging you 25% seperately for the breakdown cover ending....then they are penalising you TWICE for the same cover !
£77 to cancel an insurance policy is a rip off. Also.....I cannot find the 25% breakdown cancellation amount anywhere in the actual policy document.
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Comments
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Why do I have d!jà vous?I was born too late, into a world that doesn't care
Oh I wish I was a punk rocker with flowers in my hair0 -
If they have instructed them not to renew the policy before it was due, then they should have done so without charge, so a complaint will be an appropriate response.
I doubt FOS will find an incompetent system an impressive defence but you must allow Tesco a chance to sort it out first.0 -
iamana1ias wrote: »Why do I have d!jà vous?
That's weird I knew you were going to say that...0 -
magpiecottage wrote: »If they have instructed them not to renew the policy before it was due, then they should have done so without charge, so a complaint will be an appropriate response.
I doubt FOS will find an incompetent system an impressive defence but you must allow Tesco a chance to sort it out first.
It's a mid term cancellation0
This discussion has been closed.
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