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Kays catalogue - credit rejected?

fmlyhm1991
Posts: 8 Forumite
in Credit cards
Let me first say HI as I'm new here! 
I opened a Kays credit account on their website and was given a credit limit of £500. I also opened an AdditionsDirect credit account and was given £250.
I ordered an XBOX pack including a wireless adaptor, keypad & mic for £59.00 (using a code to get £5.50 off) from Additions, and the order was accepted and dispatched.
I ordered a 22" HDTV from Kays and received a phone call while out from them regarding it. I've just checked and it says "credit rejected". I was well within my limit so I see no reason why they should have cancelled it.
My uncle seems to think it's because my order was too large for a first order, does this seem right? I thought it odd how'd they decline an order well within credit they've said I can use!
Thanks.
_ Will

I opened a Kays credit account on their website and was given a credit limit of £500. I also opened an AdditionsDirect credit account and was given £250.
I ordered an XBOX pack including a wireless adaptor, keypad & mic for £59.00 (using a code to get £5.50 off) from Additions, and the order was accepted and dispatched.
I ordered a 22" HDTV from Kays and received a phone call while out from them regarding it. I've just checked and it says "credit rejected". I was well within my limit so I see no reason why they should have cancelled it.
My uncle seems to think it's because my order was too large for a first order, does this seem right? I thought it odd how'd they decline an order well within credit they've said I can use!
Thanks.

_ Will
0
Comments
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I would agree what your uncle said, even though they have given you those limits, they still like to see how well you run the new account.
I remember many years ago, I got a limit with Kays and it was for about £100, I put an order through for about £60 and it was rejected. I rang and they said to put a small order through first.0 -
its to prevent fraud, electricals with any catalogue are screened0
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fmlyhm1991 wrote: »Let me first say HI as I'm new here!
I opened a Kays credit account on their website and was given a credit limit of £500. I also opened an AdditionsDirect credit account and was given £250.
I ordered an XBOX pack including a wireless adaptor, keypad & mic for £59.00 (using a code to get £5.50 off) from Additions, and the order was accepted and dispatched.
I ordered a 22" HDTV from Kays and received a phone call while out from them regarding it. I've just checked and it says "credit rejected". I was well within my limit so I see no reason why they should have cancelled it.
My uncle seems to think it's because my order was too large for a first order, does this seem right? I thought it odd how'd they decline an order well within credit they've said I can use!
Thanks.
_ Will0
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