insurance: builders soddy work

moonlightandjj

Hi
we had a flood ( well burst pipe in bathroom), and our insurance have been great, BUT the people they employed ( we thought it would be quicker and easier) are terrible.
They dont turn up, workmanship is terrible. I phoned up the assessor and she thought the claim and work was all finished!, I said it wasnt even a 1/4 way done. Apparently they said they had done this, that and the other. They havent. I told her exactly what they have done - plastered some walls and ceilings. Electrics etc arent on the list, even though they told assessor they did them etc!.
Anyway they dont turn up, when they say they will, I have issued them an ultimatum yesterday, come on monday and complete the work to a high standard or done come back. I have informed the insurance about this.
Where do I stand? The work they have done, apart from plastering - friday when they did turn up - they never replaced all hardboard underlay - what they did fit is wrong thickness, has gaps, so when vinyl tiles ( they have brought very cheap value ones!) the gaps in the hardboard and the raise in thickness will show. Also they fitted a new double door unit, the handles are 10mm height difference - which show asthe handles are next to each other! We have other damage around the house they have caused.
I am at my wits end. We have been living in 1 room for nearly most of this year.

So what are my rights?
Should the work done by the insurance company be of good standard? should I put up with this soddy workmanship?.
We wish we did it ourselves, it would of been quicker and better quality. It is a national building company that is being used - perhaps that is why!!
When you have a proffessional in to do the work, you expect proffessional finish, seriously I am disabled and I can do better!!

Has anyone got any advice?
Just dont know where to turn. Even if when stop them doing any work, will we have to find the money to do the repairs ourselves? or do we bill them, or get money off insurance?
Just dont know what to do, but I do know I cant go on like this, nobody would pay for the work normanlly, so what happens when it is an insurance job?

moonlightandjj

Hi
Thank you for your reply. I orginally videoed the work and damage, but after reading your post I have also taken photographs. I even took extra photo's, with spirit level on unit and door handles - which show how unlevel the handles are! ( unit is level), and also placed it on the floor, so show difference in level etc
I am also going to write a list of all extra work that needs to be put right due to damage caused by them ( with photo's), along with outstanding work, and work that needs to be re-done.
I will then email (and send hard copy) to insurance and go from there.
Once again thank you for help. I feel the weight is slowly lifting :-)

dacouch

Have a read of this from the Ombudsman http://www.financial-ombudsman.org.uk/publications/ombudsman-news/10/oct-repair-replace-cash.htm