ANOTHER Easyjet cancellation claim. Newbie help please?

ShaunLister

Hi Guys, i'm sorry my 1st post is a bit of a scrounge for knowledge, but i'm just wanting to clarify things.

A brief story, we were due to fly back to Liverpool on Sunday PM, the airport was nearly 200km from where we were staying, and i had got over half way there when i recieved a text to say 'Urgent, your flight has been cancelled'. Obviously this was not what we needed, there were 7 of us, including 3 children. We continued to Malaga as the hire car had to be returned, and after a wait of a few hours we were put up in a Hoilday Inn for the evening, and eventually took a flight home to BIRMINGHAM the next day, 12 hours behind our original flight, and with Monarch. We were then transferred to Liverpool by coach, and ended up at home 17 hours after we should have.

Although everything went smoothly, it was a pain in the backside. There were four of the party who lost wages on the Monday due to not being able to work.

I have telephoned customer services, and was told that the connecting flight never landed in Malaga due to problems with the plane, then the pilots' hours ran out. He said i wasn't entitled to any compensation, but sounded a bit cagey when pressed, and i said i'd read up on it.


So, do i follow the formal email route, using the template on another thread, or am i wasting my time?


Many thanks in advance....Shaun:)

richardw

They didn't give me a clear reason by e-mail so I've done the special delivery letter.

isplumm

Cityboy wrote: »

Shaun

I assume you are referring to the template I posted elsewhere so yes is the answer to your question but be prepared to follow through with small claims action as you won't get the compensation you are entitled to automatically.

If yiou have read through some of my posts on that thread, then the best advice I can give is to check out the position regarding legal expenses cover as it is far better for a solicitor to conduct the case for you.

Cityboy ...

Is it worth them looking at their insurance - as they were delayed more than 12 hours?

Mark

burnsik1

hi guys heres another.
I WOULD LIKE TO KNOW WHAT THE HOLDUP IS PLEASE. I EMAILED YOU IN MAY IN REGARDS TO OUR REFUND DUE TO THE VOLCANIC ASH. I SENT YOU COPIES OF ALL RECEIPTS FOR 2 DAYS ACCOMODATION AND MEALS. WE ARRIVED IN EDINBURGH ON THE MORNING OF THE 14TH MAY AND WAS DUE TO FLY HOME SUNDAY 16TH MAY EVENING. DUE TO THE VOLCANIC ASH WE WERE UNABLE TO RETURN HOME TILL WEDNESDAY. WE WERE RESCHEDULED FOR MONDAY MORNING SO WE STAYED IN A HOSTEL WHICH WAS DISGUSTING. WE WERE OFFERED NO FOOD VOUCHERS THAT EVENING IN FACT WE WERE TOLD BY THE GIRL ON DUTY THAT SUNDAY NIGHT THAT SHE DIDNT HAVE TIME TO DO THAT. WE WERE ALSO TOLD THAT EVENING BY ANOTHER GIRL THAT IF OUR FLIGHT IS CANCELLED THAT EASYJET WILL ACCOMODATE US THAT EVENING. I WAS THEN TOLD THAT NIGHT BY THE GIRL ON DUTY THAT SHE WOULDNT BE DOING THAT EITHER. WE ARRIVED AT EDINBURGH AIRPORT MONDAY MORNING TO BE TOLD THAT OUR FLIGHT WAS AGAIN CANCELLED. AND THAT WE WOULDNT GET A FLIGHT UNTILL AT LEAST TUESDAY. SO WE HAD TO STAY OVERNIGHT AGAIN. WE ARRIVED TUESDAY TO BE TOLD THAT WE MIGHT GET OUT TUESDAY NIGHT. NOW AM STUCK WITH A DILEMMA. DO I RISK WAITING TO SEE IF THE FLIGHT FAILS OR DO I BOOK ONTO THE NEXT AVAILABLE SAILING WHICH WAS GUARANTEED THE NEXT MORNING? SO I DID THAT AND TO MY DISMAY THE FLIGHT LEFT THAT NIGHT. I EMAILED YOU WITH MY RECEIPT COPIES FOR 2 NIGHTS ACCOMODATION AND EASYJET REF NUMBER FOR FLIGHT THE FOLLOWING WEEK AND HAVE STILL HAD NO REPLY. PLEASE COULD YOU FIND OUT WHY THIS VERY UNACCEPTABLE DELAY AND POST ME A REPLY IMMEDIATELY OR I WILL BE CONTACTING MY SOLICITOR. this is the 2nd email sent

isplumm

burnsik1 wrote: »

hi guys heres another.
I WOULD LIKE TO KNOW WHAT THE HOLDUP IS PLEASE. I EMAILED YOU IN MAY IN REGARDS TO OUR REFUND DUE TO THE VOLCANIC ASH. I SENT YOU COPIES OF ALL RECEIPTS FOR 2 DAYS ACCOMODATION AND MEALS. WE ARRIVED IN EDINBURGH ON THE MORNING OF THE 14TH MAY AND WAS DUE TO FLY HOME SUNDAY 16TH MAY EVENING. DUE TO THE VOLCANIC ASH WE WERE UNABLE TO RETURN HOME TILL WEDNESDAY. WE WERE RESCHEDULED FOR MONDAY MORNING SO WE STAYED IN A HOSTEL WHICH WAS DISGUSTING. WE WERE OFFERED NO FOOD VOUCHERS THAT EVENING IN FACT WE WERE TOLD BY THE GIRL ON DUTY THAT SUNDAY NIGHT THAT SHE DIDNT HAVE TIME TO DO THAT. WE WERE ALSO TOLD THAT EVENING BY ANOTHER GIRL THAT IF OUR FLIGHT IS CANCELLED THAT EASYJET WILL ACCOMODATE US THAT EVENING. I WAS THEN TOLD THAT NIGHT BY THE GIRL ON DUTY THAT SHE WOULDNT BE DOING THAT EITHER. WE ARRIVED AT EDINBURGH AIRPORT MONDAY MORNING TO BE TOLD THAT OUR FLIGHT WAS AGAIN CANCELLED. AND THAT WE WOULDNT GET A FLIGHT UNTILL AT LEAST TUESDAY. SO WE HAD TO STAY OVERNIGHT AGAIN. WE ARRIVED TUESDAY TO BE TOLD THAT WE MIGHT GET OUT TUESDAY NIGHT. NOW AM STUCK WITH A DILEMMA. DO I RISK WAITING TO SEE IF THE FLIGHT FAILS OR DO I BOOK ONTO THE NEXT AVAILABLE SAILING WHICH WAS GUARANTEED THE NEXT MORNING? SO I DID THAT AND TO MY DISMAY THE FLIGHT LEFT THAT NIGHT. I EMAILED YOU WITH MY RECEIPT COPIES FOR 2 NIGHTS ACCOMODATION AND EASYJET REF NUMBER FOR FLIGHT THE FOLLOWING WEEK AND HAVE STILL HAD NO REPLY. PLEASE COULD YOU FIND OUT WHY THIS VERY UNACCEPTABLE DELAY AND POST ME A REPLY IMMEDIATELY OR I WILL BE CONTACTING MY SOLICITOR. this is the 2nd email sent

Hi,

If you wrote the email like that - no wonder they are not replying.

Anyway you might do better posting on this board ...

https://forums.moneysavingexpert.com/discussion/2474585

http://forums.moneysavingexpert.com/forumdisplay.php?f=201

Mark

ShaunLister

Well, due to work and stuff, it's taken until now to get the ball rolling.

I have just sent the email, so we'll see where it gets us....I doubt they'll roll over, but at 400 euros each, and there were 7 passengers, I'm not letting it go.

I'll keep it updated:)

richardw

Article 5.3 of EC261/2004 advises that if they put forward a defence of 'extraordinary circumstances' then they the carrier have to prove it, so fingers crossed they ain't able to provide the proof.