5% cashback with American Express CC

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I applied for this card in June and noticed online that the cashback was calculated at 2.9% and not the 5% offered. Today I have just dowload my statement and the cashback has gone down to 1.9%. I have emailed them and they are looking into it. Has this happened to anyone else?

Comments

  • lisyloo
    lisyloo Posts: 29,639 Forumite
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    The cashback is tiered.
    It's 5% for the first £2K in the first 3 months.
    It's 0.5% for the first £3.5K otherwise.

    Also pennies are not included only full £s.

    Do you not have access to it on your on-line statement?
    I have access the cashback amount to every transaction.
    Have you looked at this online?
  • freemoneyrocks
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    I've got the same problem - recently got the Amex CC with 5% and noticed that all transactions were earning cashback at 3%. Mailed Amex who said it would be fixed when my first statement was produced, which is wasn't. I now await a response from their technical team as the account may be set up incorrectly. Seems odd.

    I well below £2k spend and have only had it a month. I got it via quidco but they also advertised it as 5% cashback for first 3 months.

    I would suggest you check the sums add up if you recently got one of these cards.
  • milan_ns
    milan_ns Posts: 64 Forumite
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    I have the opposite "problem" :)

    Currently my cashback is at £109 (so past £100 limit) and I'm still receiving bonus (5%).

    Has anyone had this happen to them?

    Amex website says: "5% cashback in first 3 months up to £100"
  • lisyloo
    lisyloo Posts: 29,639 Forumite
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    Has anyone had this happen to them?

    Yes I had it happen too.
    I expect it will stop soon.

    You also might find you don't get quite as much as you expect if there are errors in what's shown.
  • freemoneyrocks
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    Mine has now been fixed - and they have topped up my cashback award to what should have been earned.
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