Next Directory.. bunch of incompetent idiots and keep trying to steal my money! Help!

jimbms

Strange this I have used them for over 10yrs, order about 8 or 9 items a month ranging from clothes up to furnature and TV sets, never once had a problem with dlivery or returns bar on where a TV was a wekk late and they gave me a £30 discount, never had a problem with accounts, but I always make sure I keep all paperwork. Calling a company incompetent because just for you things went a little wrong is not really correct unless this happens to over 50% of customers.

malkie76

Problem number 1.. I called them on the number for orders, which apparently was not the right number and was transferred.. eventually I asked what had happened and they said there was an option to pay by card and I should have chosen it, so now an account had been set up for me (I went back to the site and checked and there definitely was not an option anywhere, I told hem this and they called me a liar!!)

I agree on this part. I recently wanted to buy some items from Next online, and there is no option to pay by card until you've created an account with them. To create an account you need to have a credit check done, which I was unhappy to do as I only wanted to use Next for a one-off purchase.

It does say something to the effect of "you can pay by card on the next screen after we credit check you and set up an account". Presumably is so they can hook you in with a good deal on a store card with crazy interest levels.

I bought online from M&S instead.

unholyangel

jimbms wrote: »

Calling a company incompetent because just for you things went a little wrong is not really correct unless this happens to over 50% of customers.

Hmmm i dunno. A company that achieve only a 50% satisfaction rate isnt much of a company imo. 95% should be more realistic. If i could only do 50% of my work correctly, i'm pretty sure i'd be sacked for being incompetent :rotfl:

But then i personally believe that any company can seem like a good company on "normal" transactions. Its only a truly great company that shine when a problem arises