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Sold fake tickets

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Hi, I am looking for some help and advice. My father in-law bought 2 T in the park festival ticket last year. It ended up being from a fake website, I think it was based in South America somewhere. At the time, the credit card company phoned him to authorise the transaction as it was a large purchase and not usual activity. On discovering that the company was fake and no tickets sent to him, my father in law phoned the credit card ompany in order to claim back the money. They would not do this as they said that due to them phoning him at the time to authorise the transaction that was not possible. But they did not advise him that the transaction was taking place in South America. What rights does my father in-law have in order to claim back this money from the credit card company?

Many thanks
:A

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  • dazza.mk
    dazza.mk Posts: 1,927 Forumite
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    What does 'large' transaction mean in this instance?
  • Voyager2002
    Voyager2002 Posts: 15,344 Forumite
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    The telephone call makes no difference to the situation. At the time that the purchaser confirmed that the transaction was genuine, he expected to receive the tickets in return for his money.
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