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MSE blog: Cash withdrawal furore. Has bank bashing gone too far?
in Budgeting & bank accounts
13 replies 3.2K views
Former_MSE_Guy Former MSE
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How about opening a few more windows? Or, I suspect, suggest the staff have their lunchtimes at a different time to the customers that pour in on their lunchtimes. Or maybe, perhaps, related to...
... or being upsold to.
Seriously, when I feel the need to queue to pay in a cheque, because the bank decided to lose the last one I paid in using one of their machines, I really don't want to be asked "have you considered our XXX savings account," or "would you like a credit card?"
I get enough of that stuff through my letter box and in my email without wasting 1/2+ the time at the counter asking, yet again, for them to put a note on my account to stop asking me these questions when I'm in the branch.
Incidentally, since this is A&L (AKA Santander,) they probably deserve all the ire directed at them. Just take a look at the bank forum - they aren't fit to run a bank. They lose paperwork, can't even send out the right paperwork to begin with, leave people without cards when they cancel the working one while the new one is in the post, the list goes on.
-o I am humble -o You are attention seeking -o She is Nadine Dorries
Isn't Guy missing a trick here. Why doesn't he charge them for his time spent waiting (twiddling his thumbs? or eating Yorkies? ) when he has a meeting booked for a specific time?
Someone needs their spell-checker changing from US to UK.
A British spellchecker wouldn't reject "meters" as it is a valid word, i.e. as in gas and electricity meters. The length of distance is metres.
Nothing wrong with using a cashpoint and such instead of a person.
It's the same as old people complaining when computers were first invented.
How is it deliberate may I ask?
She said that today she has 3 people off and having to get some people in from another branch at 1 for the rest of the day.
It happens, it's probably far from deliberate.
This has happened in branches close to me including HSBC (who have 'floor walking' almost as an obstacle to getting to the counter), NatWest (reduced 4 counter positions to just 1!), and all the rebranded B&B/Santander branches. And I remember as a kid waiting in line in Halifax to pay into my savings account and there being at least 6 cashiers available, even in a local suburban branch. Gradually the windows got blocked off until only 2 are left.