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Welcome to the Volcano Travel Chaos Help Board

edited 30 November -1 at 12:00AM in Volcano Travel Chaos Help & Info
21 replies 69.4K views
MSE_ArchnaMSE_Archna Senior Researcher
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MSE Staff MSE Staff
edited 30 November -1 at 12:00AM in Volcano Travel Chaos Help & Info
This board is for those that have been affected by the volcano or can give useful advice to those that have.

Before posting your questions, please do read the following articles, which may have the answer to your question.

Volcanic Cloud: Your travel, employment & travel rights
Flight delays

Thanks
«13

Replies

  • socks_uksocks_uk
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    Thank you for this!

    I was stranded for 8 days in America last month but I guess me and my family as we were able to travel back to my sister's house. We were fine but skint and, although those extra days were no holiday, we don't see the point in trying to put in a claim for food etc. as we just did grocery shopping to cook big family meals.

    My problem is... my 'boss', the local council. are only paying stranded workers their first day off, any further days are to be taken unpaid. After reading the information on the above link...
    What are my rights if I can't get to work?

    If stranded, as you've effectively taken unauthorised leave, even though it's not your fault, employers are often within their rights to dock your pay, according to the Trades Union Congress (TUC) and employment law firm Thomson, Snell & Passmore. However, that's unlikely to happen in most instances.

    ...I am worried about paying my bills this month. It wasn't my fault or my boss's fault so I can't complain at all really.

    Thanks for starting this thread... I think there will be a lot of people in need of information if the volcano erupts for months to come!
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  • edited 17 May 2010 at 10:40PM
    Coupon-madCoupon-mad
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    edited 17 May 2010 at 10:40PM
    I have a useful phone number and email to actually get help if your holiday flight was with Monarch and you are in distress/stranded abroad.

    I was stranded with my OH and four children without Monarch Airlines paying a penny for food/accommodation/refreshments from 15 -22nd April. Their staff in Lanzarote and in the UK were rude beyond belief 'you bought a flight only so we are not going to help you' (and worse). This was in spite of specific requests for Right to Care, quoting Article 9 of the EC Directive 241/2004. A complaint letter has been sent & acknowledged so we shall see Monarch's response.

    Anyhoo, as a positive pointer to anyone now stuck abroad I would say don't believe it if you are told by Monarch (or other) Flight Bookings that 'all flights to the UK are full for a week' (or whatever). They cannot seem to grasp that there are likely to be some names on their booking list who never even got out on outbound flights, so those return seats WILL BE EMPTY.

    Advice: go to the Airport if you can, on a day when you know there are UK-bound flights which have arrived from the UK but are allegedly 'booked' for the return. You can see which flights are due to go each day on the website, or just use your knowledge of what day of the week you could have booked as a return flight. Ask the Check-in staff what their system is for 'free standby' for stranded UK passengers and you may just get home in those empty seats without actually booking - we did.

    If you are with Monarch and are in distress, email [EMAIL="wel1@cosmos.co.uk"][email protected][/EMAIL] or phone 0208 6954397 which reaches the Cosmos Welfare Team. We were never told they existed until one of my desperate emails finally reached a helpful member of staff there and she made sure we got on a flight home that Flight Bookings had said was full, in a phone conversation that same day.

    HTH :)
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  • m18atsm18ats
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    I was supposed to go to New York on April 19th just as all this volcano started, and although I have been refunded for the trip as it was a package holiday, I have not had the money paid for the insurance which has not been used and we didn't need, am I asking too much to get this refunded?
  • jackieblackjackieblack
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    Thanks for this, it looks like this is going to rumble on for a while so it makes sense to have everything in one place.
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  • J_BJ_B
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    We were stranded in Lanzarote from 19th to 24th April
    We were 'flight only' with Thomas Cook

    We claimed for ...
    Accommodation,
    Food = supermarket shopping and meals out in the evening
    Ancillary expenses = mainly telephone calls and a few odds and ends

    I sent copies of all receipts and a two page covering letter saying that on day X at Y o'clock I spoke to Mr Z at your ofice who told me .... etc etc

    They paid in full

    :D
  • Is it possible that the flight delays were actually caused by the weather, ie. strong winds which carried the ash over the atlantic. My point is that Canada (on the oposite side of Iceland to us) was not affected at all by the ash cloud (no flights cancelled) as the wind did not carry it that way. There for I conclude that Insurance co's should be liable to pay out as it was not the Volcano alone which was responsible!!!
    OK OK it is just a thought. I was so annoyed by the attitude of my insurance co. that I am clutching at very slippery straws.

    I was part of a family of 8 who were in Orlando at the time of the original volcanic ash cloud. We were due to fly home on 16th April but did not get home until 20th April (which was very lucky). My family had 3 different Insurance Co. between us. Mum, Dad and Sister had to visit Medical Clinic to get prescriptions for medication at $200pp. My mum and Dad both received payment from their insurance co. and were also advised to claim for delay (by their ins co.) and received it all no problem. My sister however, received nothing and I tried to claim for delay/curtailment and they almost gleefully told me I was not covered due to Natural Disaster. Hmmph. We did have a great holiday though.
  • jackieblackjackieblack
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    fairmaid wrote: »
    Is it possible that the flight delays were actually caused by the weather, ie. strong winds which carried the ash over the atlantic. My point is that Canada (on the oposite side of Iceland to us) was not affected at all by the ash cloud (no flights cancelled) as the wind did not carry it that way. There for I conclude that Insurance co's should be liable to pay out as it was not the Volcano alone which was responsible!!!

    This thought occurred to me too! It was adverse weather (unfavourable wind direction) carrying the ash over/towards the UK, the ash cloud would have stayed over Iceland and UK airspace would not have been closed.

    My insurers (Mondial) refusing to pay out as the delays were not caused by an insured event (adverse weather would be covered):mad:
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    south facing (-5 deg), 30 degree pitch, no shading
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    2020 YTD £137.07 Jan £69.76, Feb £67.31
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  • This thought occurred to me too! It was adverse weather (unfavourable wind direction) carrying the ash over/towards the UK, the ash cloud would have stayed over Iceland and UK airspace would not have been closed.

    My insurers (Mondial) refusing to pay out as the delays were not caused by an insured event (adverse weather would be covered):mad:

    Exactly that was what I thought. Some insurers are being so good to their customers and others are just being mean. There is no consistency. My mum and dad paid for our additional costs on their cards and I would have liked to have been able to pay them some back. The good thing is that they did get paid out. I think they will get some back from Virgin too. The lady I spoke to on the phone annoyed me, I was just phoning up to try my luck I suppose but she was so rude that now I have a bee in my bonnet.
  • Hi My flight was cancelled on 18 April due to volcanic ash. I booked on line with Sunmaster (disaster!!) for Thomas Cook holiday. They rang me on 18 April and offered me my money back but still have not received anything. Anyone else use Sunmaster?
    Shorty
  • tg1897tg1897
    4 posts
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    Right, an interesting one. I had a flight home from spain with easyjet which was cancelled due to the ash cloud business. I then was told that the next flight was not going for another week and advised that if i wanted to fly sooner my only option was to book with a different airline which i did- BMI baby. This flight was then cancelled however BMI refused to offer another flight or alternative transport, only the option to book another flight with them which i did. This happened yet another time but after the ban on flying had been lifted and they gave no explanation as to why the flight had been cancelled and eventually i had to book a final flight with Easyjet again to get home. We spent an additional 500 pounds on flights and the flights we ended up getting home cost 300 each (original flights were 50ish). Upon getting home i asked them (BMI) to refund me the money for my flights plus the additional hire car costs etc which they refused. They then refunded me (after a month or so) the cost of the flights they cancelled however this was done in euros and therefore was actually less than the amount i paid by 30 quid! I am very annoyed about all this messing about with contacting them and lack of any kind of duty of care on their part.
    What is the best way to proceed and am i entitled to any kind of reimbursement or should i just forget it and never use them again?
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