Creditors and Telephone Harrasment

scouselad1974

Hi Everyone

I'm after a bit of advice/information regarding creditors holding contact information for their customers.

One of my creditors continues to call me even after I have sent the harrasment/data removal letters found on this forum.

I'm currently in the process of complaining to The FOS regarding this and other matters, but is there anybody else that I should complain to regarding my creditors refusal to make all contact in writing only. I have a letter from my creditor saying that they refuse to do this and will continue contacting me by telephone.

Is there a law saying that they have to remove my number ?

Thanks in advance

Money_Saver

scouselad1974 wrote: »

Is there a law saying that they have to remove my number ?

Thanks in advance

Not sure, but I understood that they had to agree to contact you only by correspondence once you sent them the letter you sent. Why dont you give them a mobile number instead? Hopefully they will update their records with that instead then you can screen your calls before you answer?

DarkConvict

Did you send this letter? - http://forums.moneysavingexpert.com/showpost.html?p=30356365&postcount=25 or this one http://forums.moneysavingexpert.com/showpost.html?p=23625447&postcount=8

The Data Protection bit means they have to remove your number, otherwise they are actually breaking the law by holding onto data. Simply put they only need your address. If they fail to do some you can complain to OFT, ICO, FOS and OFCOM.

scouselad1974

DarkConvict wrote: »

Did you send this letter? - http://forums.moneysavingexpert.com/showpost.html?p=30356365&postcount=25 or this one http://forums.moneysavingexpert.com/showpost.html?p=23625447&postcount=8

The Data Protection bit means they have to remove your number, otherwise they are actually breaking the law by holding onto data. Simply put they only need your address. If they fail to do some you can complain to OFT, ICO, FOS and OFCOM.

Hi

I have sent the second letter, I hadn't seen the first one. TBH I am quite happy for them to continue calling me if they are breaking the law

They even replied with a letter saying that they wouldn't remove my number, so my letter to The FOS was the right way forward after all.

Thank you

scouselad1974

Money_Saver wrote: »

Not sure, but I understood that they had to agree to contact you only by correspondence once you sent them the letter you sent. Why dont you give them a mobile number instead? Hopefully they will update their records with that instead then you can screen your calls before you answer?

They actually have my mobile number which they continue to call and text which is annoying as I use this number as a business line.