Can someone give advice on my mums accounts, referral fees every month!

ceminem

Hi,

My mum is with barclays, I was looking through her statements today and noticed she is being charged £25 paid referral fees 2-3 times every month! I think this isn't fair as she goes over her overdraft by £10-20 and gets charged. I would of thought that with the fee she pays every month for additions then the bank would help her to avoid these fees, I feel sorry for my mum who has to pay the mortgage as well as everything else as the total is above £1000 in the last twelve months alone

Is she eligible to claim these charges back?

Any advice would be very much appreciated.
Thanks

VeryTrying_2

Hi Ceminem, there's plenty you can do. Get yourself over to https://www.consumeractiongroup.co.uk and start reading the forums, especially Barclays.

If she has kept all her statements the claim might be quite quick. If she has to do a Data Protection request to find out her past charges, it will take a few weeks longer.

If I see you've posted on the other website, I'll get in touch with you over there and try and help. Or you could PM me. Go and have a read and good luck.