Customer Service when picking up Freebies?

sheehlb

Hi All

I just wondered if other people had mixed experience when popping in to shops to pick up freebies?

I went to a few counters during the recent Clarins mini treat promotion and I think without fail they were helpful and friendly. This week I picked up the free egg from Thorntons and the free Estee Lauder moisturiser - both girls were really surly and very unfriendly. The Thornton's girl spoke to me really rudely because I didn't realise she needed to scan the egg, the EL one slapped the jar on the counter and walked off without even saying a word.

I read some of the stories about Starbucks last week and a lot of them seemed very unfriendly too.

You would think that they are giving away something of their own.

Laura

sarah1972

request to move to correct board sent

pipjes

im sorry to say that 90% of my experience with make up counter ladies, when getting freebies, or even just browsing, is incredibly snotty. i have made a promise to myself never to go into that domain again, even if free. i hate to be made to feel like a lowlife.

belly_dancing_girl

On the whole, I haven't had any problems. Everyone in Thorntons has been lovely - and I've picked up a lot of free chocolate lately! However, I had a LOT of problems getting the free Dairylea. The Co-op said that they no longer accept internet coupons.

The worst was Waitrose in Cheadle Hulme. They refused to take it at the till, so I had to go to Customer Services. A ten minute slightly heated (on Waitrose's side) conversation ensued, which resulted in the Manager getting involved. EVENTUALLY, she very reluctantly gave me the Dairylea. I mean we are talking about 99p cheese here!! I spend quite a bit in Waitrose, but I won't be any more if that's their attitude.

The best is Sainsburys in Cheadle who not only took a coupon for a free Finish dispenser worth £9.99, but she asked where she could get one! Hurrah for Sainsburys I say - I never had any problems there.

belly_dancing_girl

pipjes wrote: »

im sorry to say that 90% of my experience with make up counter ladies, when getting freebies, or even just browsing, is incredibly snotty. i have made a promise to myself never to go into that domain again, even if free. i hate to be made to feel like a lowlife.

I gave up on them a while back. It's a waste of printer ink - they never have any left ... apparently. :mad:

albionwarrior

This should be in the discussion thread