Seller sent me wrong item

tunnel

I bought a phone on the 14th feb,paid straight away as i always do,come wednesday i got a parcel through but def not a phone,i've contacted the seller who says they've sent me the wrong item and could i send the other back,no problem i thought,they'd said that the other person had been in touch and was also sending their item back(my phone).its now a week on and they've told me they're still waiting for the phone coming back,thing is how long do i wait,how long is acceptable before raising an item not as described or received,or to that matter which would be best to do as i received an item just not the right one...any help or advice appreciated

cyberbob

How did you send it? I hope you sent it tracked also

tunnel

the original parcel to myself was sent by normal post,no signature,no tracking even though it was paid as recorded in the auction,i sent it back the same way,first class normal,in all honesty what was sent to me by mistake wasn't worth the postage back.am i being over cautious,could it be a genuine mistake ?

emerald_starcat

Wait a few more days longer then open a 'item not received' dispute with ebay.

tunnel

don't see as i've much choice really,i did contact the seller yesterday who said it had only been posted back to them yesterday so i'd be lucky to get it by wednesday,think i'll give it to then and then open item not received...thanks

slummymummyof3

Have you had your return p&p charges refunded for the item that was sent to you by mistake?

tunnel

seller said they would refund but as yet nothing,i'll give it till wednesday then open a item not received or not as described,not sure which,any ideas which would be the better option?

emby

tunnel wrote: »

seller said they would refund but as yet nothing,i'll give it till wednesday then open a item not received or not as described,not sure which,any ideas which would be the better option?

If you've already returned the item then opening a 'not as described' dispute won't be helpful because Paypal will require you to give them tracking information for the returned item.