emergency locksmith - 3 mins - £172

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chubb key broke in lock last night at friends. called some company who quoted £55 call out fee. Fair enough.

They got there, took exactly 3 mkniutes, removed the key (didnt need to change lock) and charged a total of £172.

is that right? friend involved was a bit tipsy so dunno if they took advantage??

Thanks!
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Comments

  • hartcjhart
    hartcjhart Posts: 9,463 Forumite
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    probably taking the mikey but at least you got in,it was [EMAIL="bl@@dy"]bl@@dy[/EMAIL] cold last night:rotfl:
    I :love: MOJACAR
  • timmmers
    timmmers Posts: 3,743 Forumite
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    edited 28 October 2009 at 7:36PM
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    £6840 an hour seems reasonable to me...did you get Jensen Button's autograph while he was there ?

    t
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • omen666
    omen666 Posts: 2,206 Forumite
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    Paid 170 myself for the damn same thing after a night out on the lash, only difference was I lost my keys
  • maninthestreet
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    zudecke wrote: »
    chubb key broke in lock last night at friends. called some company who quoted £55 call out fee. Fair enough.

    They got there, took exactly 3 mkniutes, removed the key (didnt need to change lock) and charged a total of £172.

    is that right? friend involved was a bit tipsy so dunno if they took advantage??

    Thanks!

    So how did the locksmith justify the additional £117 on top of the call out fee??
    "You were only supposed to blow the bl**dy doors off!!"
  • jamesb1239
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    Callout fee is just for them coming out, all labour etc is extra
  • Locknut
    Locknut Posts: 436 Forumite
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    I hope they used lubrication! I'm afraid your mate was robbed.

    Most local companys do NOT charge a call out. I bet he called a national call center that use undertrained subbys then charge the earth.

    Always look for a genuine local firm not a national one pretending to be local.
  • macman
    macman Posts: 53,098 Forumite
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    Bear in mind he may have turned out in the middle of the night, driven 30 mins to get there and 30 mins back. They probably charge for a minimum 1 hours work . Even so it's an obvious rip off-why did she pay up?
    No free lunch, and no free laptop ;)
  • zudecke
    zudecke Posts: 582 Forumite
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    guys,

    this is the site i used to get the number from:

    www dot londonlocksmiths dot com (i cant write URLs - [but plz do copy n paste to check it out)

    i called them today to get justificatio for the fee. the guy (call centre/receptionist) said that the fee is based on

    a) level of security
    b) complexity of lock

    it's a bloody standard chubb lock. the guy did was pull out a hammer and chisel open the lock, pull the broken 1/4 of the key out, fixed the fitting back and wrote a receipt out for £172 lol.

    So i said, if the job was so complex, how did it require so few tools and could be completed in under 3 minutes? he said, it was the level of security of the lock lol..

    any suggestions?
  • keystone
    keystone Posts: 10,916 Forumite
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    Website says No Call-Out Fee! Did you miss that when you called them and they said £ 55 callout?

    It sounds as though its a standard fee irrespective as the other poster got a bill for £ 170 for a very similar thing.

    If you want to complain - put it IN WRITING and give them a fixed timescale to respond. If they do not or you are dissatisifed with the response then perhaps you should pay a visit to trading standards and see what they say?

    Cheers
    The difference between genius and stupidity is that genius has it's limits. - Einstein
  • wallbash
    wallbash Posts: 17,775 Forumite
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    Bear in mind he may have turned out in the middle of the night, driven 30 mins to get there and 30 mins back.



    You thought it was an emergency .
    How much is the chubb lock they supplied and fitted , to buy??

    Did you have the skill to 'hit' it with a hammer.

    Were you ripped off ??? I don't know.

    ( but I bet you are more careful unlocking your front door)
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