Do NOT Purchase holiday with Expedia.co.uk

SKaur_2

dinkydog wrote: »

They have 20 WORKING days to respond, and are entitled to charge £10. Even if the request was done on day 1, thats still only 13 days.

Well no actually they dont, The person i spoke to said it would take no longer than it takes for the cheque to clear - which was 7 working days - so Obviously - ask a few more questions before jumping to conclusions!

dinkydog wrote: »

Sorry, how have you even get to that conclusion. They have 20 WORKING days to respond.

Ok i bored of you now - I have had legal advise, so your comments are pretty worthless.

dinkydog wrote: »

Why post on here then, as so far you have made an accusation without providing evidence.

I dont care about providing you with evidence, this is on here a) to warn other people before calling an expedia agent and b) to see if any of the forum users have experienced similar issues with them as i have come across a lot of very unhappy expedia customers.

dinkydog wrote: »

2 other people listening in, intensely, to a pretty boring conversation, hearing both sides, interesting.

Yes it is interesting and very foruntate as the recording will also show me talking to one of the other people in the room at the time whilst he was messing around with his computer.

dinkydog wrote: »

They have 20 WORKING days to respond, and its pretty pointless of a company to respond to constant emails when the full facts are still being investigated.

Well according to them the full facts were investigated which is why i asked for a copy of the recording, therefore your comment is flawed.

dinkydog wrote: »

Tape record all your conversations.

This is indeed what i am now in the process of doing with all my telephone conversations with them.

SKaur_2

phatbear wrote: »

So let me get this right you want us all to stop using expedia because of this one issue?

Oddly I book all my holidays and hotels through expedia and have never had a problem with them, or with quidco tracking the order either.

If what you say is true then you have a right to get this sorted but i have to admit my spidey senses are tingling on this one. Just looking back at your previous posts it seems you should know most of the people on watchdog by now.

Well good for you, when they do give you issues make sure you come back to let us know.

When i booked online, i didnt have this problem, it was the expedia agents i have the issue with.

SKaur_2

Mark_Hewitt wrote: »

I always say that the judgement of a company is not when things go right. It's not even when things go wrong. But it's how it puts things right when they do go wrong. It seems that Expedia have spectacularly failed this test.

Thank you and that is my issue. If they had been more helpful and even professional when dealing with my issue, i would never be bad mouthing them on the internet - its just not me.

However their treatment has be disgraceful and funnily enough, I'm not the only person who has experienced it.

SKaur_2

malkie76 wrote: »

I'm reasonably confident that if you book or buy something over the phone you have a 24hour 'cooling-off' period for a cancellation. You could have pointed that out to them at the time.

Did you try and call back and speak to a different agent? Often that helps as the first agent you used to try and make changes may have been having a 'bad day'.

I have spoke to 5 different agents and wrote to them, plus wrote to the escallation team....

SKaur_2

mystic_trev wrote: »

Sorry, but what are your cc company looking into

If your purchase something over £100 on your credit card and there is a dispute, your credit card is also ligally liable and will dispute it on your behalf.

SKaur_2

dmg24 wrote: »

We do not actually know this yet. We have only heard one side of the story, and the OP has not even heard the voice recording yet. Whilst we can give the OP the benefit of the doubt and assume they are correct, we don't actually know this for a fact.

LOL I had the conversation, i spelt the name 3 times and me and the two other people who were there at the time laughed at how long it took him to get it right.

Never the less - I'm not really concerned about what any one else 'believes' to be the case, simply any advice.

dinglebert

Not having a go at the OP but under Data Protection Act they do have the 40 days to send out anything you have requested under the Act. They are also allowed to ask for the £10 for each item requested.

One thing would concern me though if I was OP. I am sure that Expedia have listened to the conversation either as a result of your complaint to them or prior to making the CD. If they felt they were at fault surely they would have acted to retify the matter there and then rather than send you the evidence they have made an error. The fact that they are sending out the CD rather than taking the blame would make me think that they feel in the right on this one.

However that said, best of luck to you.

Taken from Information Governers website

What if someone asks me for their information?
Individuals have a right under the Act to get a copy from you of the information you hold about them on computer and in some manual filing systems. This is known as the right of subject access.
If you do receive a subject access request, you must respond promptly and at most in 40 days after you received it although you are entitled to ask for any information you reasonably require to find the information and check the person’s identity. You can charge a fee of up to £10 for responding to a request. However, when you have the information and fee, you should send the individual a copy of the personal information you hold on them, and certain other details of your processing.

von1

Hi there

This won't help you now but just for the future I will tell you what I do when I book something over the phone. I used to work in travel so am aware of the problems incorrect name spellings cause.
If you book over the phone, spell out names using the phonetic alphabet, i.e. A for Alpha, B for Bravo. Or if you don't know this use any words like A for apple etc. This often helps to avoid mistakes as over the phone some letters sound the same. THEN, I ask the person on the phone to email me straight away my booking so I can examine the details and contact them quickly if there's an error.

I do sympathise as I'm sure you know how to spell your husbands name so I doubt it is your error. Its a common error. When I worked in travel I used to get people to write the names down for me on a form so there could be no dispute. Its so easy for mistakes to happen with phone bookings.

good luck.

loulou123

I sympathise with the situation, but do think its unfair to accuse expedia of blackmailing you! Ive used Expedia on lots of occasions and never had a problem with them.

Before i used them for the 1st time, i googled reviews of them, and found quite a few bad reports, but upon mentioning this to my stepdad, he pointed out that most people love to write bad reviews if somethings gone wrong, but not so many write good reviews when all has gone well, and this is so true.

If they have made a mistake, then i am sure they are going to recitfy this, and as unlucky as it is, all companys make mistakes sometimes.

Cade_Foster

SKaur wrote: »

If your purchase something over £100 on your credit card and there is a dispute, your credit card is also ligally liable and will dispute it on your behalf.

Dont look to your CC when I had a problem with expedia they were next to useless.

My story was I booked flights through expedia but about a month later BMI decided they were no longer going to fly to las vegas, s I was offered alternative flights but declined those (as they were rubish times)and was advised I would be refunded in 2 weeks, those 2 weeks passed and I was not refunded I was then told it could take upto 16 weeks for a refund. They are useless on the phones the amount of times I was put on hold for 20 minutes then and cut off and they advised they couldnt call me, what sort of company will not call its customers.

In anyones book 16 weeks for a refund is redicoulous

Barclaycard would not help me so much for being covered for problems.

I got my cash back eventually by contacting the money letters page in the idependent. after a couple of months of argueing, I do not know how long it would have take if I had not done that..

I had spent a lot of money at expedia previously but will not again.