Do NOT Purchase holiday with Expedia.co.uk

SKaur_2

I have booked via expedia's website in the past, with no problems, however on 20th September, their website wasnt working efficiently, so i decided to call expedia and speak to an agent.

The agent missed off the husbands surname on our booking dispite me repeating and spelling it three different times and also saying "and his surname is the same as mine" which he repeated.

When i checked the intinerary and realised the mistake they had made i called and asked them to amend it.

They said they couldnt and that i would have to pay for a new ticket - i told them i would not pay for their staffs incompetence and i wanted it investigated as i know the call was recorded (he stated it was). They said they would take it to the escallation department and get back to me.

I said fine. When they came back to me, they told me it was my fault, as i have two witnesses to the whole conversation i said i wasnt accepting that and wanted evidence.

They made me pay another £10 for a copy of the CD - a copy that i have been waiitng for, for 2 weeks now!!!

They refuse to answer my emails and wont get back to me and are obviously stalling sending the CD as they know its their error!!!

I have contacted Watchdog and a number of other national TV programmes and i am currently getting legal advise.

I have been envestigating expedia and i am absolutly shocked at the number of scams these people have pulled and they refuse to give refunds on any account!!! Even if its their fault.

Any advice would be appreciated as i am at a wits end!!!

:mad::mad::mad:

SKaur_2

Oh and i forgot to mention that i ended up paying for a new ticket as they said i will loose £500 if i cancel and that my husband wouldnt be able to go on the holiday and if i wanted to fly with him i would have to buy a ticket now as the flight was almost full!!!

They made commission out of me twice.

My credit card company is looking into it, however I'm not going to let them get away with it!!

delwynshd

if you get the recording then it will show you who made the error

Chase them for this again you should have it by now

phatbear

So let me get this right you want us all to stop using expedia because of this one issue?

Oddly I book all my holidays and hotels through expedia and have never had a problem with them, or with quidco tracking the order either.

If what you say is true then you have a right to get this sorted but i have to admit my spidey senses are tingling on this one. Just looking back at your previous posts it seems you should know most of the people on watchdog by now.

Mark_Hewitt

phatbear wrote: »

So let me get this right you want us all to stop using expedia because of this one issue?
.

I always say that the judgement of a company is not when things go right. It's not even when things go wrong. But it's how it puts things right when they do go wrong. It seems that Expedia have spectacularly failed this test.

malkie76

I'm reasonably confident that if you book or buy something over the phone you have a 24hour 'cooling-off' period for a cancellation. You could have pointed that out to them at the time.

Did you try and call back and speak to a different agent? Often that helps as the first agent you used to try and make changes may have been having a 'bad day'.

mystic_trev

SKaur wrote: »

My credit card company is looking into it, however I'm not going to let them get away with it!!

Sorry, but what are your cc company looking into

Nordictat2

You know this is not the first time I have heard of Expedia screwin' things up lately and surely it won't be the last. I personally like to book seperate and NOT packages but hey that's just me.
I agree with Mark Hewitt...
But it's how it puts things right when they do go wrong. It seems that Expedia have spectacularly failed this test.

dmg24

Mark_Hewitt wrote: »

I always say that the judgement of a company is not when things go right. It's not even when things go wrong. But it's how it puts things right when they do go wrong. It seems that Expedia have spectacularly failed this test.

We do not actually know this yet. We have only heard one side of the story, and the OP has not even heard the voice recording yet. Whilst we can give the OP the benefit of the doubt and assume they are correct, we don't actually know this for a fact.

dmg24

malkie76 wrote: »

I'm reasonably confident that if you book or buy something over the phone you have a 24hour 'cooling-off' period for a cancellation. You could have pointed that out to them at the time.

Did you try and call back and speak to a different agent? Often that helps as the first agent you used to try and make changes may have been having a 'bad day'.

There is no statutory requirement for a cooling off period when booking flights, hotels etc. Some airlines offer this (but do not publicise the fact), under a code of practice that they have signed up to. The name escapes me, and I can't stop sneezing for long enough to Google it!

In many consumer situations the Distance Selling Regulations give a (longer) cooling off period, but this does not apply to travel arrangements.

old_motters

dmg24 wrote: »

We do not actually know this yet. We have only heard one side of the story, and the OP has not even heard the voice recording yet. Whilst we can give the OP the benefit of the doubt and assume they are correct, we don't actually know this for a fact.

Agreed. It looks like a spectacular mess up by Expedia, but there's really no way for us to know.