Citibank-The worst service I have experienced

wizzcrazy

Citibank - Flexible Saver Issue 6 - The worst service I have experienced in a long time. Forget about trying to get hold of them after 6pm, I tried to activate my card and had to give up. When I completed the application online for a single account it asked me to nominate a bank account, but strangely when I changed my mind and did a joint account application this did not ask for a nominated account. When I eventually got through to India they told me that I could open a nominated account on line – wrong when I did eventually manage to login this option did not exist, so I tried to add a payee and kept on getting an error that I had not put in the correct account number of my uk bank, after 3 attempts I concluded that this could not be done online and tried telephone banking, tried this but gave up (after a 15 min wait) when they said I was being transferred to one of their very eager to help agents. I have now decided to give up on this account I just can’t be bother with the hassle or how much of a wind it would be trying to sort out any issues down the line. Also thought some of the questions on the application form were a bit over the top, plus I don’t like the idea of giving my bank account details over the phone to some bloke in India

Sainsbury bank here I come 3.2% AER – took about 3 mins to fill out the application

moonshine

wizzcrazy wrote: »

When I eventually got through to India

they have an Indian call centre?

Every reason in my book to avoid them then. I won't deal with any company that has Indian call centres, it is just too difficult and extremely frustrating to get anywhere with them.

Jonboy1889

moonshine wrote: »

they have an Indian call centre?

Every reason in my book to avoid them then. I won't deal with any company that has Indian call centres, it is just too difficult and extremely frustrating to get anywhere with them.

I also have had this problem, was on hold for ages and just gave up. ING answer straight away, so will stick with them... (until something better comes up!)

Mr_K

I've had similar problems but have managed to activate the account. Despite what they tell you, 0800 005500 seems to be the number to use.
Haven't managed to had add a payee, getting the same message as the OP that my bank account has not been recognised . I won't be putting any money in unless I'm sure I can get it out again !
Maybe they don't let you set up a payee unless you've got a positive balance. I'll give then a ring when I've got 6 hours to spare.....

lulu999

I tried to close everything down (Flexible Saver Issue 4) and cease being a customer, such that I could join a few days later and take advantage of the Flexible Saver Issue 6 (new customers only!).
Their call centre in India was a complete nightmare to try and deal with. It appears to be virtually impossible to close down the account in a simple manner. They won't allow you to do it over the phone, or, internet. They expect you to write them a letter and post it (!!!!!!). After asking how long I need to leave it between closing my account and re-opening a new account to be considered a 'new' customer I was told 2-3 YEARS!!! Because, that's apparently how long they keep customer records. I asked them to confirm this in writing, since I didn't believe the idiot I was talking to. Needless to say they haven't confirmed. Any attempt to ask them for clarification of anything just gets their standard terms and conditions sent to me. And believe me their T&C are neither clear nor comprehensive.
I've completely abandoned the idea of investing any more money with them, whatever their rates may be.

johnoz

When I eventually got through to activate the account, the Indian call centre operative wanted to know additional information ... my previous address, even though I have lived at my present address for over 13 years.

I told them it was not relevant, not asked for when I applied online, and would not tell them. They activated my account anyway.

Strange, even suspicious ...

bjorn_again

Other members have had similar experiences with - Abbey, Lloyds, ING. A&L, Tesco, Egg, ICICI ad nauseum.

bjorn_again

[, plus I don’t like the idea of giving my bank account details over the phone to some bloke in India

[/QUOTE]

a slight sniff of racism here??

vaporate

bjorn_again wrote: »

You're the arsewhole !!!!!!. Calling someone racist just because they refused to give bank details and address ect to someone in india.

What a tit lol :rotfl:

Hey, does your mamma know you are on the computer??[/QUOTE]


:rolleyes:

nescafe55

Citibank??? Forget it. Cannot activate new account. Spent nearly 2 hours listening to terrible music.:mad:

nescafe55

This is supposed to be a moneysavings website, not a "chat"area. I would like to hear from others who have expereinced problems with Citibank, not read silly banter going back and forth.
Thank you