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post office growth bond

financial1
financial1 Posts: 1 Newbie
edited 2 October 2009 at 8:15AM in Savings & investments
Has anyone else been given the NS&I form when visiting a post office for a PO 1 year bond? My teenage daughter was and we only spotted it when she got her bond certificate showing 1% interest rather than the expected 3.85%. NS&I tell me this is not uncommon. Surely the PO counter staff should be checking to see which provider a customer is wanting - PO or NS&I? Not everyone knows they offer products under two brands and they can be paying very different rates of interest, as this example shows. NS&I have offered to refund the money but she's now missed the boat on that PO Bond issue and can only get the next issue (10) paying a lower interest rate - and lost 2 months interest. Not good.
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