Where is the water coming from

Marion_Rowland

For many years we have had unexplained flooding in our basement

A few months ago a old disused pipe was uncovered only to find fresh water pouring down it into a waste drain.

The water board for the Ridgewood East Sussex area has been informed that they have not been successful in finding where the water is coming from

They put sensors down in Came with listening devices a few months ago but as we had temporary traffic lights outside the house with a generator going so thay were unable to find Where the water was coming from.

And it appears now they have just lost interest.

It just seems absolutely criminal to see this water pouring to waste when we are all being told that we have a water shortage in the south east of England

I placed a telephone call today to the water company and a young lady on the telephone suggested that I call a plumber.

I spent quite some time trying to explain to her that it was not coming from our supply.

Does anybody know who I have to speak to regarding this problem
as I water supplier does not appear to be taking this problem seriously

bryanb

Perhaps a plumber would cap the leaking pipe, end of flooding!

Marion_Rowland

That's not really the answer

There is a mains water leak somewhere and in the end we are all having to pay for lost water in our ever increasing water bills

sleepless_saver

If you've gone through the local water board's complaints procedure and got nowhere, then the next step is to complain to the consumer council for water. See leaflet.

moonrakerz

Try your MP.

DVardysShadow

Marion_Rowland wrote: »

That's not really the answer

There is a mains water leak somewhere and in the end we are all having to pay for lost water in our ever increasing water bills

I don't think you are putting the right question. Obviously no one really cares about the loss of water, so why should you?

Do you mind the water coming into your basement? If you do, you firstly need to establish that it is not a spring or an underground river. Then [if it is mains water] you need to raise a complaint with the water company about the flooding.

Marion_Rowland

the water co did test the water and have establish it is mains water but thay do not know where it is coming from.

DVardysShadow wrote: »

I don't think you are putting the right question. Obviously no one really cares about the loss of water, so why should you?

Do you mind the water coming into your basement? If you do, you firstly need to establish that it is not a spring or an underground river. Then [if it is mains water] you need to raise a complaint with the water company about the flooding.

DVardysShadow

Marion_Rowland wrote: »

the water co did test the water and have establish it is mains water but thay do not know where it is coming from.

If you are only bothered about the waste of water, then let it go, the Water co are not interested.

But if you are worried about the water in your basement, then start writing to them, recorded delivery, keeping copies, saying that you wnt the leak into your basement stopped.

DaveAshton

We get flooding in our kitchen, it's caused by the water tables, and the fact that the back of our house is technically underground (house is built into a hill, meaning our upstairs back window is at ground level).

The only way to stop us flooding is by digging a hole under the floor and installing a waterpump to drain the hole as it fills with water.