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Problems with wedding venue - want to get money back - please HELP!!!

Hi

Newbie to these boards to please bear with me!!

My fiance and I booked a wedding venue in May this year, we paid £5000 upfront - at the time I loved the venue and the owners were very pushy at getting us to enter into an agreement. We are due to get married in July next year and although, I know this is a long way off, I wanted to start getting things organised. We had no receipt and we have never signed anything as we paid by card over the phone. However, the money has been taken out our account as it is shown on card statements (not credit card unfortunately). Anyway, I have spent 2 months trying to get hold of them (by phone and email) and finally have and they have turned round and told me that they have no record of us and have no paper work etc etc. I am fuming and I have had it and dont want to get married there. Their attitude has been very rude and no aplogies have been made for this - just an email telling me to supply them with full names, addresses, date of wedding and what was agreed with the manager. Since being unable to contact them I have read some horrendous reviews and I really dont want to get married there, I am so scared that my wedding will be ruined. I am fuming but we have paid an extortionate amount of money and I have no idea whether we could get it back. We cannot afford to lose that money but I dont wish to pay it to incompetent people who have no record of us, I could not rely on them to get the rest of the day right.

Has anyone got any advice, I am already totally wrecked with this and dont know where to start.

Comments

  • £5000 sounds a lot for a deposit, ours was £250.
    Does your bank statement show who the payment was made to? It may be worth a visit in person to show them your statement as proof of payment, or if you can't/don't want to do this - send them a copy by recorded delivery & a letter asking for your money to be refunded & the booking to be cancelled. If the statement doesn't show details of who the payment was made to i.e, Joe Blogs hotel - try talking to your bank & see if they can give you any further info?

    Other than this I think you need some professional legal advice.
    "Normal is not something to aspire to - it is something to get away from" - Jodie Foster
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