Moorcroft Debt Recovery

amanda1234_2

Hi everyone, just wanted to share my experience dealing with this company.
Feeling slightly mistreated and need a slight vent, lol


I recieved a letter from this company yesterday when I got home from work. Was regarding an outstanding water bill from my previous address. Bit concerned that it had gone this far, but thought fair enough, needs paying - will give them a call.
Spoke to a guy (didn't catch his name - spoke very fast), who advised me the balance was £295.72 and straight away asked for my card details. I told him I wouldn't be able to pay it all in one go and asked about different payment options. He then told me I HAD to pay in full and asked was there no one who would help me out. I said no - I've just paid off £142 for my recent water bill for my present address (which is all up to date by the way) and if I was to pay this amount in full I'd just get in the same situation with another debt recovery company for another utility company! The guy didn't even let me explain this, obviously had no time for me whatsoever and was very impatient to take my money and get me off the phone.
I work in a call centre myself selling insurance and would never dream of being this agressive and impatient with a customer. I understand he probably deals with some very difficult people sometimes but his attitude gave me the impression he thought very little of me, I wasn't worth his time and that I was obviously trying to avoid paying anything - which is completely not true, I was phoning to arrange the payment!
He finally agreed to let me pay half on the phone with him today and on the day I get paid next month I've got to pay the rest, and DEMANDED my card details again. Paid off the £147.86, had to ask him for the payment reference, he then tried to make me set up a direct with him for when i get paid next month - told him not the best idea as I get paid into a different account to the card I was using and not able to have direct debits coming out of it.
Overrall feeling a little bit lighter now I only have to pay £147.86 at the end of next month and then it'll be cleared, but not looking forward to rushing around from bank to bank on my lunchbreak from my 9 and 1/2 hour shift at work at the end of next month soI can pay it off same day. Also feel very upset by the way I was spoken to and treated - it's not that the guy was rude as such, just very impatient, not at all friendly and I really don't think I deserved that.

rainbowj63

sorry you had a rough ride, im just trying to sort my debt out, i have had dealings with moorcroft before, not particularly good. Hope you are ok chin up