Sick to the man-nipples of "providing evidence of identity & address" ...

FinancesOfAFiveYearOld

Letter this morning from CallCredit.

Presumably they have received my £2.50 worth of £2 Postal Order sent by £1.04 recorded delivery.

'Due to our strict data protection principles, we require evidence that confirms your residence at your current and previous addresses.'

Driving licence - s'OK, can do that, no worries.
Current council Tax Demand Letter - don't got one, I'm homeless if you don't count a relatives caravan under some nice trees.
Bank Account Statement - I'm chuffing bankrupt, don't have one and can't get one until someone official replies to the letters I've sent asking for letters and three large firms let me cleaan up my "credit" file...
Credit Card Statement - I'm chuffing bankrupt, kindly wash your corporate mouth out with carbolic soap.
Mortgage Statement - I'm chuffing bankrupt, kindly wash your corporate, er... "mouth" out with carbolic soap.
Firearms Certificate or Shotgun Licence - I don't have one because, if I did have a gun, I'd like as not have answered the previous dozen requests for "evidence of identity and address" by using it...

They can have what I've got. Their "principles" (how dare they use the word) are not law. When they send me back the stock bog-off and decease yourself letter I suppose I'll start the long, winding, Beatles-music filled road of local MP, Data Protection Act, turning up on their doorstep with a squeaky new Firearms Certificate and a brand new shotgun and a demonic expression...

Sorry, just had to WHINE SCREAM WHINGE MOAN AND GENERALLY SHOUT, somewhere, somehow, to someone!

Some days every single stupid tiny little insignificant thing can seem to have been made into the most elaborate game designed to humiliate and make me feel that I am less than a fully-licenced member of mainstream society!

Counts to ten, takes a deep breath, starts again. Dear CallCredit, herewith copy of Driving Licence and Letter of entitlement to JSA at my current "address". I shredded and threw away my credit card statement relating to a previous life at my previous address as soon as the Official Receiver confirmed that he didn't and wouldn't want them. I have, etc etc, Truly Yours, lots of love, me. ...

Maybe if I just forwarded every bank, credit reference agency, court office, JSA clerk, public toilet attendant and The Big Documentation Fairy a small slice of my steaming, corn-fed, red raw liver?

Someone please tell me that I'm missing a simple trick here and that there is an easier way to get the world to believe that I think I think and therefore, I quite probably am. Grr!

kew63

Probably shouldnt have laughed but your post just made me.
Sorry to hear having such a rotten time with the mindless PC parrots, they cannot comprend your request because they have no brain. They stupidly rely on their automated computer system, which for anyone who has ever worked in IT is their first mistake !!! Second is trusting that the little geeks who wrote the system in the first place could ever think outside the box !

Good luck anyway and who are Callcredit BTW ??

FinancesOfAFiveYearOld

How do, Kew63. I've got rid of my teeth and I'm just gnashing hums now.

Call Credit PLC are listed on the Information Commissioner's website thing as one of the three credit reference agencies to bother "cleaning up" along with Equifax and Experian, so I'd written to "ask" them for my file...

On reflection, and after lunch, I think that getting a Firearms Certificate may be the easiest route! Seriously, if they don't "accept" my other forms of identification then I'll just make assumptions about my record and write/send the cleanup requests anyway... all I want is a basic bank account and a chance to start up as self-employed - once I've proven to the world who I am, of course!

fatou256

funnily enough i had the same response to my credit report request from them..... i even posted the same thing

http://forums.moneysavingexpert.com/showthread.html?t=1861539

i rang them up to enquire why this has not made been cleared rthis will be reqeusted on first demadn i amstill waitign an answer on that one ....

i had the same issue she even asked me to request to my OR if she can send me back my old bank statement so they can issue my credit reprot even though i told her i will doubt they will do that and it is over a year ago that i relinquish such document

FinancesOfAFiveYearOld

Yikes and Odds Bodkins, fatou256 - spooky! I missed your post yesterday, my little letter from Call Credit PLC et al arrived with this morning's postal gentleman.

It's a bit o.t.t. in my humble opinion since they seem quite happy to record bankruptcy and, I suspect, leave it there for all (OK, for Yorkshire Bank) to see without checking first if I'm alive or dead. Now that I'm about to make them correct it suddenly they have "strict principles" and require all the proof an ex-bankrupt often doesn't have!

The good thing is, I suppose, that whatever their policy may be the law of the Data Protection Act means that they will have to supply a copy at some time. It's just a question of how many performing-poodle hoops I have to jump through first.

The even better thing is that they've unnecessarily annoyed me - I won't be giving up until they give in or one of us dies!

I suppose that it's just possible someone may drag me off the twitching carcass of Call Credit PLC but I'm willing to bet that my teeth will still be firmly lodged and locked if they do...

chinupchuck

kew63 wrote: »

Probably shouldnt have laughed but your post just made me.

Same here! I can imagine you to be a Basil Fawlty type ranting and raving!! Sorry you're having such a naff time, I'm facing similar problems with opening a bank account at the moment, and JSA is just as difficult!

Good luck with it!! And thanks for making me smile even though I probably shouldn't

fermi

They tried playing the same "silly buggers" game with me a few months back. :rolleyes:

Were insisting on a recent (last 8 weeks) bank statement /utility bill in my name before they would provide the report.

My bank statements are paperless, and utilities and not in my name......... so.....???????

I eventually gave them a copy of my P60, a letter from the SLC, and scan of driving license.

I made it clear to them that I had given more than sufficient information to verify my identity and address, and that they continued to fail to comply with their s7 Data Protection Act obligations.

They then caved in an coughed up the report.

To be honest, the £2 reports aren't profitable for then, so I think the have a policy of just being bl**dy awkward with them.

fermi

If you have a reference number you can scan in the docs and submit online at:

https://equifaxuk.custhelp.com

FinancesOfAFiveYearOld

fermi wrote: »

If you have a reference number you can scan in the docs and submit online at:

https://equifaxuk.custhelp.com

Excellent - thank you! I'll give that a go.

With the number of letters I've sent recently the woman at the Post Office is beginning to think I'm running a pyramid scheme or something.

fermi

I think I had to click: "Ask as Question"

Then select options from the drop down menus like:



Then complete all the info/questions and attached documents at the bottom of the next form.

You need to register your reference and email address as well, so that you can ask the question and get a reply.

My letter asking for verification had instructions on what to do, so check to see if those are there first.