Help with incompetent holiday company

moneysavingmaniac

Hi All,

Recently myself and my girlfriend booked a holiday over the phone from a company.
I was told it would be £620 including everything, however at the end of the call she said okay thats £665 taken from your card thank you. When I asked about the difference she said it was the booking fee. However as this was the price it was retailing for on the Thompson website I just let it go as I didnt want to go through the hassel of cancelling and paying agin etc.

So thats my first experience then last week I had to go into hospital for an emergency operation and have only come out today, the holiday is set to fly on the 5th and there is no way I can fly. Luckly I have insurance and they will pay out on a few conditions;
1. I provide the invoice
2. I provide the cancellation confirmation
3. I provide a medical certificate.

So I have number 3 but I dont have 1 or 2 so a phone call to the company goes like this

Call 1. - Wrong department - puts me through and goes dead
Call 2. - I explain everything to someone who doesnt sound interested and hangs up
Call 3. - No Answer
Call 4. - No Answer

I have sent them an e-mail asking them to cancel the holiday and if they can send me documents 1 and 2 but I am worried they are not going to do it.

What can I do?

Thanks

donny_osmonds_mad_fan

what holiday company is it? I work for one, if it is the one I work for I will try to help you

moneysavingmaniac

Hi Donny, thanks for the offer.

Fortunately call number 7 got through,
The lady said they were having trouble with their lines and the e-mail I sent a few days ago must have been lost and she promised to send the correct documentation to me tomorrow!! Fingers crossed, I only wasted 4 hours of my life on hold lol....

If they dont though I may be in a bit of a pickle!

liverpool_red_2

we are having the same trouble getting through to thomas cook about a company called harvey world travel that has gone bust abta told us thomas cook should have the tickets for a holiday to paris golng on monday 10th august but guess what nobody wants to know not atol or abta have spent since last friday trying to find out if the holiday is still on need help from anyone

moneysavingmaniac

Hi, Well its 2 days since I was promised the e-mail and no such e-mail has appeared.

I have spent all morning calling to only be cut off several times, their phone setup must be awful.

Now I have just got through and have been told that the cancellation has gone through but we need to wait 2 weeks for Thompson to send through the cancellation from their end.

Any advice please? Is this normal practice?
If we dont get these documents we lose all £600.....

The company is yourholdidays.com

stephb34

Hi these things do take time and as long as you keep the insurance company informed they will know how long it takes to get these forms, its just a nuisance for you having to wait to get your money back but unfortunately thats life. All i can say is its a lot less hassle trying to sort these things out if you'd booked through a travel agent and not online as they would have done all the ringing round for you, 90% of the time travel agents will match internet prices of course unless they seem to good to be true. Good luck.