Alliance and Leicester not saving Customer ID.

Dear MSers,
For the last few days, every time I close Firefox and relaunch it, it fails to remember my Alliance and Leicester Customer ID number.
I have changed no settings or have any new software.
It works OK on Internet Explorer, for which I use for my other Alliance and Leicester ID.
Because it fails to remember the Customer ID, I then have to fill in the Birthplace box. But, if I make IE not remember the ID, I still don't then have to fill in the Birthplace box in IE???
I am really interested if anyone else is experiencing a similar issue with A+L and Firefox,?
Thanks to all.


  • YANA
    YANA Posts: 41 Forumite
    I was just wondering, now more will be on the forum, if anyone out there has any ideas about my issue?
  • eslick
    eslick Posts: 2,062
    First Anniversary Combo Breaker
    check under options and see if always clear my cookies is ticked in the privacy tab or if you click on clear my private data. this removes your cookies and will remove the id. if this isnt it try posting on the techi threads.
  • Sagaris
    Sagaris Posts: 1,852
    First Anniversary Combo Breaker Photogenic Debt-free and Proud!
    Nope - I use Firefox all the time and it remembers my customer ID. Strange?
    :j Almost 2 stones gone! :j
    :heart2: RIP Clio 1.9.93 - 7.4.10 :heart2:
    :p I WILL be tidy, I WILL be tidy! :p
  • YANA
    YANA Posts: 41 Forumite
    Thanks for your replies.
    I have checked the settings, so will post in the techi threads. I did try to find a tech section actually, but couldn't, so will look again!
    Thanks again.
  • YANA
    YANA Posts: 41 Forumite
    Oooops - found the correct section this time :rolleyes:
  • YANA
    YANA Posts: 41 Forumite
    Problem sorted.
    The cookies.sqlite file in my profile had become corrupted somehow.
    By deleting it and creating a new one, all is back to normal.
    Thanks all.
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