london underground oyster card!

beany2007

I got an Oyster card from london underground for my brother to use last weekend.....in the leaflet it said that there is a £3 refundable deposit, which is ok.......BUT when you try and applied for the refund, there is another notice the you can have the Refundable deposit.....but there is a £5 ADMIN FEE.....SO YOU END UP £2 WORST OFF, if you ask for the refund. is that fair????
£5!!!!

KeithP

Really?
Are you sure?
I can find no reference to this.
Where did you find this out?
Can you point us to a website?

beany2007

The main Oyster site is down for maint at the moment (or so it says), but this is a copy of an Email I sent.

Refunds
To receive a refund:

• Your card must have been protected with a security question and answer. This is the question and answer you provided when you filled in your Oyster card registration form at the Tube station or Oyster Ticket Stop or protected your card online against loss or theft
• If you only had pay as you go credit on your card, you can choose to receive a credit to your online account instead of a replacement card
• If you have five days or less on the tickets on your Oyster card you will be entitled to receive a credit to your online account

We will charge a £5 administration fee when processing your refund. In some cases this may mean that no refund is payable.

robt_2

You give it in at any ticket office and they give you £3 back....? Surely the leaflet told you this.

I'm not surprised there is an admin fee for doing it via post.

dacouch

Thats weird, I needed a travel card including overground the other day and had no cash on me but £15 on my oyster. I spoke to the undergroud ticket office at osterley and she said she could refund me the money on the card and buy it out of that. She then refunded the money and offered to give it back to me after paying for the ticket or she could put the balance back on the card.

I was very impressed

Money_Grabber13579

I thought that meant that £3 was added to your card which you could use, and that's how it was "refundable." Maybe I read it wrong?

Anyhow, the journeys are cheaper, so it wouldn't be long in you recouping your costs.

beany2007

This is where I got the information.....am I correct?


oyster.tfl.gov.uk/oyster/
guest/lostStolen.do;jsessionid =88777EC60328D00B5B07F00249BBB9A3.portal2?method=display

KeithP

So let me get this right...

You buy an Oyster card at £3.
You put some credit on it... say £20.
You make some trips to a value of £20.
You have now finished with the card and want your deposit back.
Tfl say "our admin fee is £5, so send us the card plus two pounds and we'll call it quits".

Nah... it'll never catch on.

Kingsd316

THats the T&C for a refund for any money on the card, not for the £3 deposit you paid originally, just hand it in to ANY London Undergroud station to get your £3 back, ive done it before with no probs

beany2007

Thats ok if you live in london.....I wish I handed it in before getting the flight home.....I can't put the TfL link on here as I am a new member...I will have to keep hold of the card until I visit the Big Smoke again.......

aqueoushumour01

beany2007 wrote: »

Thats ok if you live in london.....I wish I handed it in before getting the flight home.....I can't put the TfL link on here as I am a new member...I will have to keep hold of the card until I visit the Big Smoke again.......

maybe you could sell it on ebay, which would brng the 'fee' down to around £3 once you've paid all the ebay and payal fees assuing it sells for face value