Domestic and General Replacement Service - help

Annahoo

Domestic and General have offered me a replacement for my TV (it broke down and they could not repair it) - they have also said i could upgrade but would need to pay the difference. i don't have a problem with this but i was wondering do i need to buy my tv from 'their' supplier or can i buy from anywhere i want?

I found a similar tv for a similar price but its free delivery ( i won't need to pay the 30 or so Domgen are asking for delivery) and i also can get 4 years of warranty too (which from Domgen's supplier's i don't get.)

When i told them this, they said i could not do this. Is there anything i can say or do to change their minds? Also when i asked who their supplier is, they said it was Comet. So when i said on the website it said free delivery, why was i being charged for delivery, they said they don't go through the website and i would have to pay for the delivery charge.

Any advice appreciated.

Quentin

They will be acting in accordance with the policy ts & cs as far as the delivery charge is concerned.

See if you can persuade them to give you comet vouchers instead of doing the replacement themselves.