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Distance selling regulations/Item not as described

niknaknoo1982
Posts: 578 Forumite
Hi all, I've Just received an item on ebay, which i feel is unfit for purpose. I usually don't bother returning items but i've had enough of getting items that are either wrongly sized, or completely different from photos etc...
Would i be better off trying to return under distance selling regulations or opening a not as described dispute?
The item was free p&p, would the seller have to return my postage cost or is that down to me?
I've contacted seller to say i'm not happy with the item (still awaiting reply), but have not said i'd like to return it just yet. It cost me 8 pounds and has a price tag hanging off the top of it saying 75 so i've a feeling it may have just come from a charity shop, or boot sale. (although that is not the reason why i'm unhappy with it).
It's a baby item and has dirt and rust marks on and i personally feel it's unsuitable for a small baby!!! It has loose stitching too and is rather bobbled, and although was described as being a used item, there was no mention of any dirt or marks on it. It smells of washing powder (quite overwhelming really too)
Would i be better off trying to return under distance selling regulations or opening a not as described dispute?
The item was free p&p, would the seller have to return my postage cost or is that down to me?
I've contacted seller to say i'm not happy with the item (still awaiting reply), but have not said i'd like to return it just yet. It cost me 8 pounds and has a price tag hanging off the top of it saying 75 so i've a feeling it may have just come from a charity shop, or boot sale. (although that is not the reason why i'm unhappy with it).
It's a baby item and has dirt and rust marks on and i personally feel it's unsuitable for a small baby!!! It has loose stitching too and is rather bobbled, and although was described as being a used item, there was no mention of any dirt or marks on it. It smells of washing powder (quite overwhelming really too)
If google doesn't know it, how should i?
0
Comments
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I'm fairly sure you can't send it back under DSR's if it was an auction win, definitely you could if it was a BIN listing, but if they are a private seller, your best action would be to start an ebay/paypal dispute for the item. If you go thru paypal dispute system you will need to show tracking information when you send the item back, so make sure you put the details in your claim for that cost and make it clear you will require the cost back for that also.
Also, ebay may send you thru their "unhappy with item" route, in which case I don't think you have to send it back, they would refund you and get the costs back from the seller in the future. But I'm not sure if they still run this, it was a trial I saw an ad for, but in the end I went thru paypal for my issue, so don't know ALL the details on that I'm afraid.
Sounds as though it's not as described so you shouldn't have a problem with a claim there.0 -
piratefairy wrote: »I'm fairly sure you can't send it back under DSR's if it was an auction win, definitely you could if it was a BIN listing, but if they are a private seller, your best action would be to start an ebay/paypal dispute for the item. If you go thru paypal dispute system you will need to show tracking information when you send the item back, so make sure you put the details in your claim for that cost and make it clear you will require the cost back for that also.
It was a b.i.n and a business seller. Thanks for the adviceIf google doesn't know it, how should i?0 -
In that case, despite what the seller tries to say in response to your email, they are obliged to take the item back for a full refund under DSRs, meaning you don't even need to disclose a reason to them (despite anything they may have written under the listing info to say they don't accept returns for items not fitting etc - that always makes me laugh!). So I'd suggest you send it back with a COP, or recorded if you're worried. Not sure what they will do about the postage to return though.0
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Business Seller + BIN = No Quibble Return.Terms & Conditions Apply0
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I don't think the seller i quibbling over accepting the item back but...
(a) the buyer hasn't yet requested to return the item
and
(b) the buyer is quibbling over who pays the return postage if they do return it"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100
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