Car Hire Excess/indemnity

dipsy

Hi wondering if anyone can shed any light on this...

partner hired a car with my car (too complicated to explain)

has done this in past no issues

car returned and has a stone chip on bonnett - returned to car hire on 8th June 2009, they said they would be in touch to say how much the repair would be and as yet have heard nothing from them

How long is reasonable to hear from them, partner has rung them on several occassions and has not been hiring a car due to this outstanding issue...

Quentin

Legally they have 6 years to start asking you for any money you owe them.

dipsy

surely that is not reasonable....

if they require the excess as on the policy they should let him know sooner rather than later?

when he last called they had not even got the car assesed.....

Quentin

It may not be reasonable to you, but is the legal situation.

Vote with your feet if you aren't happy with the service.

dipsy

well guess he has as has not hired a car again from them

just really wanted resolution

not an issue of how long they have to claim the money but how long is reasonable for them to inform if the money is due.... ie cost of repair etc

and what do they do if the card is no longer valid which they took the deposit from as card is due to expire

ie car hire £35, deposit £100 (all taken & deposit not returned), however there is £600 excess if car needs work doing (so assuming repair is say £400 he will still need to pay £300)... can they really wait 6 years to inform you that?

Quentin

Yes.

If card no good when they come to charge it, then they can pursue you for payment by normal means, just like any unpaid debt.

But write and ask them to hurry up if you want to pay them as soon as possible.

dipsy

well its my card that was used, without me being present and not as me named as the hirer so I have signed nothing

so guess I will just leave it.....

Card will run out and no paperwork relating to me ....