We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
We're aware that dates on the Forum are not currently showing correctly. Please bear with us while we get this fixed, and see Site feedback for updates.

Insufficient postage query

I posted a cross-stitch chart in a board lined A4 envelope at 2nd class LL - under 100gm = 47p.

My buyer now tells me she has received the chart but the PO have charged her insufficient postage of 29p + the £1 admin charge.

Understandably, she is hopping mad, as I am. I've just checked the receipt, and it says 2nd LL @ 47p, but not the weight as it was probably stamps, not a label.

I'll refund my buyer, but who do I take this up with at the Post Office end?

Thanks, Ann.

Comments

  • soolin
    soolin Posts: 73,437 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Did it go via the Post office..as it seems odd that the counter scales differ from those at sorting office. The postage has been made up to the LL weight over 100g.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • crazyshady
    crazyshady Posts: 329 Forumite
    Demand your £1.29 back lol. But remember and keep it now, don't go buying sweets and juice on the way home :p
  • Mayday
    Mayday Posts: 614 Forumite
    Part of the Furniture 500 Posts
    It went via the village PO, where EVERY letter/packet/parcel is weighed.

    None of these charts + A4 envelope with board liner weigh over 100gm - I should know as I've sent many over the past year and always check on my scales before I go to the PO.

    But who do I take this up with?
  • feelgudtime
    feelgudtime Posts: 119 Forumite
    i would question it with royal mail or get them to take it to there local royal mail
    as if it was under 100gms it should have been fine
    k
    dont do weight loss i do size loss
    size loss nearly out of a 22 :D
    now in a size 20 :T :T :T
  • Mayday
    Mayday Posts: 614 Forumite
    Part of the Furniture 500 Posts
    Have sent a query via the Royal Mail website - no sign of a reply yet :rolleyes:
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 348.4K Banking & Borrowing
  • 252.1K Reduce Debt & Boost Income
  • 452.4K Spending & Discounts
  • 241K Work, Benefits & Business
  • 617.3K Mortgages, Homes & Bills
  • 175.7K Life & Family
  • 254.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.