problem with mobile contract. being hounded.help

tats_3

hi my son had a voda phone contract for 18 months which expired in jan 09. in dec 08 i rang them to say he lost his phone in italy and they cancelled the sim card.after his last direct debit and end of contract i contacted voda phone and cancelled the contract and was told that was fine.now my son keeps getting letters from debt collection agency saying he owe about £130 (i cancelled the direct debit)when we rang to ask why they said the account was suspended and not cancelled and we have to pay.please help.the phone and account has not been used can they do this.

sporedude

If you only cancelled the SIM card and not the contract then yes they can pursue the debt. Did your son give 30 days notice to cancel the contract?

tats_3

sporedude wrote: »

If you only cancelled the SIM card and not the contract then yes they can pursue the debt. Did your son give 30 days notice to cancel the contract?

no we cancelled the contract when it ran out and they dsaid that was fine.we werent told to give 30 days.

sporedude

Hmmmm with all mobile contracts you need to give 30 days notice to cancel, Sounds like it hasnt been cancelled atall.

spirit

have you anything in writing from them?

tats_3

spirit wrote: »

have you anything in writing from them?

no unfortunately not.so surely they should only charge for 30 days then.

Littlemiss27

OP - Did you speak to the cancellations department as well as the lost/stolen department?

If you did not then it is more than likely that the advisor has cancelled your sim card due to the loss/theft and when you have asked if it was all cancelled they have confirmed "yes" as they were talking about the sim not the contract.

To cancel a contract you would have had to speak to the cancellations department who would have thrown some offers at you to try to keep you as a customer. They would also have explained when the account would be cancelled and when the last payment should be. As sporedude said earlier all UK networks require 30days notice to cancel a contract.

Also have you been receiving bills from Voda?

tats_3

Littlemiss27 wrote: »

OP - Did you speak to the cancellations department as well as the lost/stolen department?

If you did not then it is more than likely that the advisor has cancelled your sim card due to the loss/theft and when you have asked if it was all cancelled they have confirmed "yes" as they were talking about the sim not the contract.

To cancel a contract you would have had to speak to the cancellations department who would have thrown some offers at you to try to keep you as a customer. They would also have explained when the account would be cancelled and when the last payment should be. As sporedude said earlier all UK networks require 30days notice to cancel a contract.

Also have you been receiving bills from Voda?

hi thanks for letting me know it seems we will have to pay the bill.it seems unfair.what if we l;et them take us to court?who is likely to win?

sporedude

Them no doubt, It woudnt go that far, But they will trash your credit rating a bit

spirit

see if you can come to some arrangement with them, they may well meet you halfway at least.

Vodafone

Hi tats,

Has this been sorted out for you yet?

If not, could you send an email using the Contact Us form available on the Vodafone website with your details?

When sending the email also ensure that you include the code FIT135 within the body of it together with the URL of this thread and also type 'FAO Web Relations Team' in the subject bar.

Once we've got it we'll get back to you to get this resolved.

Thanks,

Lee

Web Relations Team

Vodafone UK