Amazon WII Deal (& how to deal with problems)

tiamo69

Amazon are doing a good offer, although their checkout system isn't accepting it!

the offer is as follows:

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06/15/09 14:15:12
Comments trying to take advantage of your Nintendo Wii offer, as advertised:

not allowed to post links as new user, damn silly!
pm me if you experience problems!

NB: DEAL SHOULD COME UP WHEN Wii IS SELECTED...

Step 1 states Buy Console, come back to page & add selected game to order for just £10.

Done & chose Wii Play (inc controller) (£29.07).

Step 2 states Add one selected game to your basket for free.

Done, chose Mario Kart (inc wheel) (£29.99)

Step 3 states get £5.00 off EA Sports Active when Wii console purchased.

Done, selected EA Sports Active at £34.96.

Followed all of the above steps but at checkout, i'm only receiving a solitary £29.99 discount! (mario kart)

Not the promised Free Game, Game for £10.00 or £5.00 off EA Sports Active.

According to the text on the above link, I should be receiving either wii play or mario kart for free & just paying £10.00 for the other game. I should also be getting a £5.00 discount off the EA Sports game!?

Total discount should be at least £54.98 not £29.99.

With this discount, you are cheaper than Play, without it, i'll just take my business to Play & order their Wii + Wii Fit Bundle (for £219.99) + the other games listed.

Please reply ASAP as i want to place my order within the next 24 hours.
Regards,
Phil Innamorati

Estimated dispatch date for these 4 items: 17 Jun 2009
EA Sports Active: Personal Trainer (Wii)
£34.96 - Quantity: 1 - In Stock -
Condition: New
Sold by: Amazon EU S.a.r.L.


Nintendo Wii Console (Includes Wii Sports)
£175.99 - Quantity: 1 - In Stock -
Condition: New
Sold by: Amazon EU S.a.r.L.


Mario Kart with Wii Wheel (Wii) - Wii Remote Not Included
£29.99 - Quantity: 1 - In Stock
Condition: New
Sold by: Amazon EU S.a.r.L.


Wii Play with Wii Remote Controller (Wii)
£29.07 - Quantity: 1 - In Stock -
Condition: New
Sold by: Amazon EU S.a.r.L.

As i said i'd be ordering elsewhere, they replied pretty damn fast! :rotfl::T

reply received at 17.02 yesterday.

Dear Customer
Thank you for contacting Amazon.co.uk to bring this to our attention.
We apologise for the technical error that caused your order total to be calculated incorrectly.
Upon investigating your order, I found that it did qualify for the promotional discounts you mentioned.
We will be glad to reduce or refund these additional charges.
In this case, we request you to place a new order for the eligible items and please contact us again with the order number so we can request the reduce or refund to your payment card for the excess amount you were erroneously charged.
Please use the following link to contact us:

not allowed to post links as new user, damn silly!
pm me if you experience problems!

Please note: this e-mail was sent from an address that cannot accept incoming e-mail. Please use the link above to send us your reply.
I hope this solution is satisfactory. Once again, I apologise for this inconvenience.
Thank you for your patience in this matter, and for shopping at Amazon.co.uk.


So, if you want a more reputable company, still with a pretty damn good deal, try this one!!! :beer:

Ti