Cancellation charge. Anything can be done??

Mat_hev

Hi All

Wondered if someone might be able to help? I have some friends who had a TV package with Virgin Media. They moved home to an area where there is no Virgin Media coverage. As they have been with Virgin for less than a year they have been told that to cancel their contract they will have to pay £120.

Is this correct?

Is there anything they can do?

Your help is much appreciated.

sporedude

Nope nothing that can be done, If its less than a year they will be on a contract with Virgin Media for atleast 12 months, So they will have to pay the fee to cancel.

Zimm190

But they will be paying for a service that they can't receive due to Virgin Media's not providing it in the new area. Surely this isn't covered by the contract, which is by mutual agreement a service provided for a fee?

I would have a look at the "in case of cancellation" bit of the contract. Moving to an area not covered by Virgin Media does not constitute their recinding on the agreement.

Optimist

Zimm190 wrote: »

But they will be paying for a service that they can't receive due to Virgin Media's not providing it in the new area. Surely this isn't covered by the contract, which is by mutual agreement a service provided for a fee?

I would have a look at the "in case of cancellation" bit of the contract. Moving to an area not covered by Virgin Media does not constitute their recinding on the agreement.

They are paying for a service they cant receive due to them moving ! I'm sure Virgin are quite happy to keep to their part of the agreement at the original address.
Virgin can not be held responsible because the OP decided to move into a area they don't cover