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Not received an electricity bill for 10 months

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Hi all,

Hoping someone can offer some advice. I returned to NPower after an erroneous transfer to E.On and had my bills reinstated with them, receiving a bill dated for last June which I paid and was accurate. However, since then I have not received a bill, contacting NPower about this three or four times - each of these times they have asked for the latest meter readings etc... and even organised someone to come read the meter for me. Despite all this, no bill has every arrived. No payments are being made, and when I ring up they see on my account that I have asked for a bill many times over the last 6 months.

I also got a new meter installed (as the other one was due to be replaced) last November and have been told that hasn't been activated, but was to be pushed through and then I would receive a bill. I can't do anything else than what I have done I don't think. I am at the point of thinking, if they don't want to send me a bill despite me asking for one, well obviously they aren't too bothered. I reckon I'll be moving later this year and will be interesting to see what happens when I ring up to tell them I am moving home...

Anyway, am I right in saying that they can only bill you for the last year? Anyone else been in a similar position? I have given up ringing them to ask for a bill as it never happens...

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  • debtfreein4years
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    i dont know about the back billing thing. but an ex-flatmate and i had this problem. she had been with n-power since moving into the flat and had never ever paid an electric bill. npower couldnt find the meter number despite sending people round, confirming the number and everything else getting all the paperwork to say they were suppling the electric.

    when she changed supplier npower didnt do anything and 2 years later they have not got in contact saying that she owes anything.

    i would just get in touch periodically sending recorded delivery letters and keeping copies so that you can prove that you have been trying to resolve the issue just in case you get hit iwth a huge bill.

    gxx
    Debt free 3 years early :j
    Savings for house deposit - very healthy

    Cash back earnt so far £14.57
  • Megalomaniac
    Megalomaniac Posts: 539 Forumite
    edited 21 April 2009 at 9:57AM
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    Cheers. Crazy thing is we have even given them the new meter number, and the electricity meter reading guy made a note of it as well, but last time we rung up they didn't have the meter number...

    I haven't written any letters, feeling its a bit of a waste of time. I wonder if I should complain, but I really do not think that I should be chasing them up for their failings. I have been told time and time again I would receive one, but never have...

    Edit: http://www.energy-retail.org.uk/documents/BillingCodeFAQs15Oct08.pdf - just came across this which says they can't charge for 12 months if points a) to c) are valid, which they are as I have tried to receive a bill. I think I'll give them a ring in June on the anniversary date and if nothing comes from that, leave it till I move out!
  • spiro
    spiro Posts: 6,403 Forumite
    Name Dropper First Post First Anniversary
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    For elec the process is that the new suppliers meter reader (NHHDC) determines what the change of supplier reading should be and passes it to the new supplier and the old suppliers meter reader who passes it to the old supplier. This is to the reading used for the final and opening of accounts is the same. Before this can happen about 20 dataflows have to pass successfully between various organisations. That is why it can take several weeks before the final is issued, but it also means it should have been done before you get your initial bill from the new supplier.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
  • Cardew
    Cardew Posts: 29,042 Forumite
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    Anyway, am I right in saying that they can only bill you for the last year?

    The billing code does state that they can only backdate a year if no bill received. However matters are more complex with new accounts.

    Your best bet is to send a registered letter*(phoning is a waste of time) saying you have not rec'd a bill. If that is ignored you can sit back and keep putting your projected bill money in a piggy bank(which I asume is what you have been doing?)

    *even an email is better than a phone call.
  • Megalomaniac
    Megalomaniac Posts: 539 Forumite
    edited 21 April 2009 at 5:33PM
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    spiro wrote: »
    For elec the process is that the new suppliers meter reader (NHHDC) determines what the change of supplier reading should be and passes it to the new supplier and the old suppliers meter reader who passes it to the old supplier. This is to the reading used for the final and opening of accounts is the same. Before this can happen about 20 dataflows have to pass successfully between various organisations. That is why it can take several weeks before the final is issued, but it also means it should have been done before you get your initial bill from the new supplier.

    A little confused about this but to clear this up, we were never charged by E.on because the economy 7 dual MPANs were not both transferred and because of this, I decided to say sod it, and E.On transferred us back to NPower on an erroneous transfer. We then got a bill from NPower and away we went from there, continuing on like we had been before (or so I expected).
    spiro wrote: »
    The billing code does state that they can only backdate a year if no bill received. However matters are more complex with new accounts.

    Your best bet is to send a registered letter*(phoning is a waste of time) saying you have not rec'd a bill. If that is ignored you can sit back and keep putting your projected bill money in a piggy bank(which I asume is what you have been doing?)

    *even an email is better than a phone call.

    Should I be thinking that I have a new account with NPower then after having one supply transferred back to them (the other stayed with NPower all along)? I would consider that I was with them since I moved in, even during the transfer process because we never fully got transferred (and thus a final bill produced etc...). We still have the same account number as well with Npower...

    And yes, we are keeping the money ready to pay whenever they send us the bill. I've been keeping a record of how much I owe and been taking regular meter readings, but they have said to me, when I do get a bill, they can sort out a repayment plan because they have cocked up.
  • Megalomaniac
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    Cardew wrote: »
    Your best bet is to send a registered letter...even an email is better than a phone call.

    I have logged in to my online account on the NPower website and sent a message to their customer services saying I haven't received a bill for 10 months and asking when can I expect to receive it (they told me within 28 days last time I rung up). I guess that's as good as a letter as it's officially on their system now.

    Oh and before anyone says maybe you have paperless billing, I did when we first moved here but then decided against it and cancelled, but still have the online access to the account.
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