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Cahoot/MBNA balance transfer problem

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I have a problem with a balaance transfer that has not been completed.

I sent a balance transfer request to Cahoot to pay off my MBNA balance at the end of a promotiional period.

This is shown on my Cahoot statement dated 9/3 but has yet to come off my MBNA balance, so I now have a balance on both that I am being charged interest on two weeks later.

I have queried this with Cahoot by email asking them for more details.

I also have MBNA's number for missing balances which their call centre gave me. 9-5 only so likely to be a English one, will call them tomorrow. Seens a bit odd that they have a department for this. Are MBNA stalling the payment to charge me their high standard APR for as long as possible?

Anyone got any advice?
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