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Abbey Zero - Worth the complaint

In fact it was well worth the complaint - £75 worth!

That is what they paid into my Abbey Zero card by way of apology for having had to call their call centres so often, and be issued with two cards before they got my name right, and having had to open a savings account in my wife's name before they would add her as an additional cardholder.

Still have not managed to register for online banking after about 7 attempts - but their complaints department can deal with that one now.

My advice? Complain. If you have had to deal with them at all, the chances are that you will have had cause for complaint.

As for me, I am earmarking that £75 for a passport for my 16 year old son.

Thanks Abbey!
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