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security problem
skintcouncilworker
Posts: 54 Forumite
in Techie Stuff
Hi, i wonder if anybody can help me. When i turn my computer on, i keep getting the message 'security problem, we need to close down your computer'. It is saying that these files are not working (i have tried a disk clean up).
C:\DOCUME~1\MYNAME\LOCALS~1\WERdae2.dir00\AppSvc32.exe.mdmp
and
C\DOCUME~1\MYNAME\LOCALS~1\Temp\WERdae2.dir00\appcompat.txt
Is this a windows problem or a security software problem (I run spysweeper and norton)
Thanks for any suggestions as this is a pain and i am missing out on moneysaving tips.
C:\DOCUME~1\MYNAME\LOCALS~1\WERdae2.dir00\AppSvc32.exe.mdmp
and
C\DOCUME~1\MYNAME\LOCALS~1\Temp\WERdae2.dir00\appcompat.txt
Is this a windows problem or a security software problem (I run spysweeper and norton)
Thanks for any suggestions as this is a pain and i am missing out on moneysaving tips.
0
Comments
-
AppSvc32.exe is part of Norton, I'm not sure what the fix might be but found this.
http://service1.symantec.com/SUPPORT/nav.nsf/0/5db0367fc8ebf3a1652572050044d4b7?OpenDocument&seg=hm&lg=en&ct=us
Might be worth a try.That gum you like is coming back in style.0 -
they shouldnt even be running
go into 'safe mode with networking' (keep pressing F8 at bootup)
Then ~
Download MALWAREBYTES (Click 'DOWNLOAD NOW')
http://www.download.com/Malwarebytes-Anti-Malware/3000-18510_4-10804572.html?cdlPid=10997763
UPDATE and FULL scan
Post the log here after its deleted everything
Download SUPERANTISPYWARE (Top right)
http://www.filehippo.com/download_superantispyware/
UPDATE and COMPLETE scan
reboot
Download HIJACK THIS (Top right)
http://www.filehippo.com/download_hijackthis/
reboot
SCAN and post the log so we can see whats running:idea:0
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