tv repaired

wazza

bought a tv from allders back in 2001 and it came with a 5 year warranty. It has started to play up now. Allders closed down a long time ago. Is the warranty still valid? if so who do i ring? i rang the numbers on the receipt but all are disconnected.

thanks

RoCas

Hi Wazza,

I would say it depends on who was supplying your guarantee, the manufacturer or Allders. Do you have any paperwork other than the receipt which would clarify this?

If it's the manufacturer the, obviously, you need to contact them. More likely, though, it was Allders. Companies House lists their administrators as Kroll:
http://wck2.companieshouse.gov.uk/cfbbb1c0b9f0c5634d312fb0b5f691de//compdetails

Kroll's details are:
Regional Headquarters
Kroll Europe, Middle East & Africa
10 Fleet Place
London EC4M 7RB
United Kingdom
Phone: 44 (0) 207 029 5000
Fax: 44 (0) 207 029 5001
Email: krolluk@krollworldwide.com

I would get in touch with them and ask what arrangements have been made for honouring Allders' guarantees.

wazza

rang the number given. unfortunately when allders went down their warranty became non existant :-(

RoCas

Hmmm, that's really annoying to say the least.

As a double check to see what your rights are you could contact the government's Consumer Direct advice line.

http://www.consumerdirect.gov.uk/contact_us.shtml

Katie_Bell

Have you contacted the manufacturer?

wazza

Katie_Bell wrote:

Have you contacted the manufacturer?

the extended warranty was offered by allders and not by the tv manufacturer. it's a hitachi tv by the way

trinnylilac

It may be woth contacting the manufacturer anyway to see what they say.
Also sometimes your credit card or bank offer extended warentees , have you checked thier terms and conditions.

RoCas

What happened in the end, Wazza?

wazza

RoCas wrote:

What happened in the end, Wazza?

have checked my paperwork and found i have only few weeks to go before the warranty expires. the extended warranty was from allders and not hitachi.

the tv is behaving itself for the time being. probably use this as a valid reason togo for a plasma/lcd tv. :-)

LesD

Although you say the extended warranty was "from Alders", was it not actually an insurance policy, underwritten by a third party?

wazza

LesD wrote:

Although you say the extended warranty was "from Alders", was it not actually an insurance policy, underwritten by a third party?

could not find details of any other party on the document. the phone numbers listed are for alders repair centre. had a chat with kroll who looked after alders closure. they said there was no third party etc that would honour the waranty

:-(