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7 Day Distance Selling Rule

Hi
I bought a set of phones which I wasn't happy with. I emailed the seller within 7 days but they said I couldn't return them just because I didn't like them. Is this the case? The problem is that I had opened and assembled them all so they wouldn't have been packaged back up as new when I returned them. This is several months ago so probably too late to pursue now although I do have my email conversations as evidence of dates.

Comments

  • :rotfl: :rotfl: :rotfl:

    Are you having a laugh?

    If you didn't like them why assemble them all and wait so long for advice?

    Under DSR you may have been able to return them but not now.:rolleyes:

    :rotfl: :rotfl: :rotfl:
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • jicms
    jicms Posts: 488 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Sorry if this wasn't clear!! It wasn't the appearance of them I didn't like it was how they operate, which wasn't obvious till I'd tried them. I originally accepted their decision (within 7 days) that I couldn't return them. I have only just learnt about the distance selling rule which is why I am enquiring whether I could have returned them at the time! This is why I also said "so probably too late to pursue now".
  • Well if they were bought from a business and not an online auction you were within your rights to return them.
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
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