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Wet n Wild cosmetics

the_devil_made_me_do_it
Posts: 5,567 Forumite
Just wondering if anyone knows whether Wet n Wild accept returns. I have emailed, but as yet no reply.
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I ordered cosmetics around 7 January, during their 99p sale, but haven't received them yet. They did send an automated reply to my order saying that there was a delay in sending out orders due to the Christmas period and the huge increase in sales due to the sale but they would try to get orders out asap. Have heard nothing since, despite emailing them. What do I do now?0
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Have you tried ringing them? Number on website
As to the returns question, reading their T&C they do accept returns. Im not 100% sure of the legality of their T&C but under the distance selling act as long as you inform them that you are rejecting them within 7 days then you have every right to return them for full refund - including P+P0
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