Where to complain about airport?

I was messed about by airport security at Heathrow. I complained to BAA and they offered me vouchers but I'm sick of them getting away with stuff well beyond doing their jobs. Who's actually responsible for aiiport security, who do you complain to?
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  • vanoonoo
    vanoonoo Posts: 1,897 Forumite
    First Anniversary First Post Combo Breaker
    the civil aviation authority have a hand according to this site:


    might be a good place to start - its got lots of useful info - hope thats of some help
  • cougar_3
    cougar_3 Posts: 746 Forumite
    BAA will be responsible for security, but they'll probably have a contract with a private firm, like Securicor.

    Do you think that they broke the law?

    You should write in to the Sunday Times, they've got a column about holiday problems and get responses from the companies (and usually some compensation).

    Heathrow were bad for the wrong reasons with me. I had my bags scanned and then when I was getting onto the plane, they stopped me and searched my bag. I got a razor onto the plane unintentionally.
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