Faulty Gateway Laptop

essexyid91

I bought a gateway laptop from Tesco on 13th Jan Last year and since then I have had numerous problems. The last problem about 2 weeks ago was that my laptop would not charge I phoned gateway and they gave me a phone number for a company that sells new laptop chargers where I purchased a new charger. I received the charger yesterday (14th Jan) and when plugged in the same problem occured. I phoned gateway who told me it was not there problem as I was 1 day out of warranty and told me to speak to Tesco. They told me that I had a motherboard problem and that it is down to Gateway. As I am 1 day out of warranty they want to charge me £52 just for an engineer to look at the laptop plus send me a quote for the repair which im sure will be an extortionate price.


Am I covered by the sale of goods act?

Any help or advice will be greatly appreciated

Little_John

Yes it should be covered by sales of goods act. cntact your local tradeing standards office and see what they say.

jmc160

This seems to be a big problem with Gateway notebooks.

I had one a couple of years back and one day it just stopped charging. It was a motherboard fault. A friend of mine also had one and his did the same thing, except with his, when trying to charge it, you could smell burning.

I second LittleJon's post. IO did exactly that as mine was one month out or warranty and I got a refund, Trading Standards were very helpful (and Tesco are wrong - it's always the responsibility of the retailer)

5bellies_2

Power sockets on laptops are weak points across virtually all models. However a competent engineer will - in nine out of ten cases - place the fault as caused by the user as it usually is.

(No, really. If there was an RSPCA for laptops, most people would be banned!)

As for Trading Standards, it really depends when you contacted Tescos originally. If they fobbed you off before the expiry of the warranty then you will probably have a claim. If they heard nothing until the expiry of the warranty then you will struggle.