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Seller wont send replacement item until i've closed dispute?

lab-dab
Posts: 1,205 Forumite
I'm a bit confused..
I bought an item 27th dec and haven't received it. I opened a dispute with paypal after 8 days as seller has lots of bad feedback/lots of good too but started to get worried.
I got an email to say wait 15 days for RM delivery.. i did, no sign so i then said i wanted either a refund or a replacement as i need the item asap.
The seller said they'd send a replacement by recorded del if i closed the dispute as 'the system wont allow dispatch'.. this is a bit odd isn't it?
Surely, the dispute is not over until i've received the item and if i close it i probably cant re-open if this doesnt arrive?
I haven't raised it as a claim yet but im tempted to as i feel like somethings wrong.. any advice appreciated.
I bought an item 27th dec and haven't received it. I opened a dispute with paypal after 8 days as seller has lots of bad feedback/lots of good too but started to get worried.
I got an email to say wait 15 days for RM delivery.. i did, no sign so i then said i wanted either a refund or a replacement as i need the item asap.
The seller said they'd send a replacement by recorded del if i closed the dispute as 'the system wont allow dispatch'.. this is a bit odd isn't it?
Surely, the dispute is not over until i've received the item and if i close it i probably cant re-open if this doesnt arrive?
I haven't raised it as a claim yet but im tempted to as i feel like somethings wrong.. any advice appreciated.
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Comments
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Upgrade to a claim and don't take any more nonsense and then leave appropriate feedback after you win dispute.0
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Is he pulling my leg with this system thing then? i thought so..
If upgrade to a claim does that mean i have to wait for paypal to investigate as i really need this item and i think he might be the only seller on ebay to sell them0 -
I've put it up to a claim and hopefully they'll either send it or refund.0
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DO NOT CLOSE THE DISPUTE!!
If you do then the seller has you over a barrel and there is a good chance that you would not see a replacement or a refund! Let the dispute run it's course.We have removed your signature - please contact the forum team if you are not sure why - Forum Team0 -
You only get one shot at a dispute, so do not close it until you are happy with the goods that your receive - providing you do recieve them that is.
If you close it now, and then receive a lump of wood in the post next week, there is nothing mroe you can do, and you can not open a second dispute if the seller goes back on their word. Given what they have said so far, I would not have much faith in their words.<--- Nothing to see here - move along --->0 -
..If upgrade to a claim does that mean i have to wait for paypal to investigate as i really need this item and i think he might be the only seller on ebay to sell them
Whatever you do, don’t close the dispute no matter what he says or promises.
Escalate it to a claim now.
Unless he send you the item or refunds your money, Paypal should refund you.0 -
Just be careful what you sign for over the next few days.0
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That was my thought too... what if he sends something else in the post..
I can't open it before signing can i?
thanks for all your helpful replies. I've put it to a claim so hopefully paypal will decide in my favour.0 -
I hate ebay for this reason. Wish it was as easy as going to the shop and actually getting what you pay for0
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