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Playtrade, urgent advice needed!

Could someone offer me some advice?

I sold an item on playtrade, I received an email with the buyers name and address on (which I double checked on my account), but when I tried to post it this morning I was told that the post code does not exist! It is:

SM7 5PQ

I checked the street on RM post code finder and it reckons it should be

KT18 5PQ

but I don't want to send it to an address that is different to the listed address in case of a claim.

I tried to email the buyer, but her email address doesn't work either! What do I do? Should I send it to the address with the KT18 postcode? It needed to be posted today at the latest according to play guidelines. I'm half tempted just to refund.
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Comments

  • pinkgem
    pinkgem Posts: 3,299 Forumite
    hmm well if you can't email them then I would send to the address you were given but change the postcode to the correct one for the address
  • zenseeker
    zenseeker Posts: 4,551 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I eventually managed to get a hold of someone at play.com on the phone, they advised me to refund the transaction rather than risk getting the address wrong. It's a low value item, so I've refunded and relist, I cannot be bothered to deal with someone who cannot even get their own address correct, and who makes themselves un-contactable.
    We have removed your signature - please contact the forum team if you are not sure why - Forum Team
  • Sharon87
    Sharon87 Posts: 4,011 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Good decision. Better than risking an item not received.
  • chja
    chja Posts: 913 Forumite
    Good shout - don't need the hassle on a small value item - sure it will sell again.
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