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Paypal Help

bluebell_lily
Posts: 177 Forumite
Does anyone know what to do? 
I returned a SNAD item to seller. Seller says I have used it and in worse condition than sent etc. Paypal has got back and say accept or refuse partial refund offer. Thing is, partial refund is only a quarter of what I paid. So I lose 3/4 of that. If I decline that I may lose both the item, the money, and postage return (which was promised).
Could I do a chargeback, but then say if pp refused it this time, there is no way they would accept it at a later date? :eek: Looks like it is buyers beware, and no buyer protection.?

I returned a SNAD item to seller. Seller says I have used it and in worse condition than sent etc. Paypal has got back and say accept or refuse partial refund offer. Thing is, partial refund is only a quarter of what I paid. So I lose 3/4 of that. If I decline that I may lose both the item, the money, and postage return (which was promised).
Could I do a chargeback, but then say if pp refused it this time, there is no way they would accept it at a later date? :eek: Looks like it is buyers beware, and no buyer protection.?
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Comments
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wow paypal taking a sellers side!
i sold an item, new in box, buyer broke it returned it to me paypal issued a full refund despite me appealing case as they used and broke it!
anyway, if you paid by credit card you may be able to make a chargeback def worth ringing them and askingWins so far this year: Mum to be bath set, follow me Domino Dog, Vital baby feeding set, Spiderman goody bag, free pack of Kiplings cakes, £15 love to shop voucher, HTC Desire, Olive oil cooking spray, Original Source Strawberry Shower Gel, Garnier skin care hamper, Marc Jacobs fragrance.0 -
Thing is, does it matter if I am a newbie ebay user? I did contact the seller, who took forever to respond, then when they did, I asked advice here, then contacted seller for return. Returned item, no reply so PP and now seller claims I used the SNAD item + worse cond etc, now offering partial refund. So now, they have BOTH the item AND the money, and I end up with NOTHING-if pp refuse my request for a full refund. Furthermore, I don't see why I should get 1/5 (1/4) of the cost, and the seller gets (pockets) the remaining 4/5 (3/4) (profit). :eek:0
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Then refuse the partial refund and hold out for a full refund.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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