phone or letter?

peediedj

need to inform tax credits my salarys increased,now i hate talking on the phone,is it best to phone them up with change or write to them?,if i write they at least have it written down,or will they phone me anyway if i write to them??

N9eav

I have done both in the past, they both work.

peediedj

N9eav wrote: »

I have done both in the past, they both work.

but if i write will they still phone me?

[Deleted User]

peediedj wrote: »

but if i write will they still phone me?

No, if you write to them they have no reason to call you.

Personally I think it is best to call as the letter may get lost in the post.

Remember to take a note of the date & time of the call and the name of the adviser in case of any future queries.

cw18

I always phone with changes, and a change in estimated income is normally very quick and easy to do

The other possibility (don't know if it's an option for you) is to get someone else to phone on your behalf. I assume they work like companies I've dealt with on DH's behalf (including Child Benefit) in that when I called I gave them all the account details, then they just spoke to him long enough to get confirmation they could talk to me. If he'd sent in a letter (which I wrote and he signed for a few other places), then they'd have had it on file that a specific person is authorised to deal with them on your behalf in future.

peediedj

subsoniccoyote wrote: »

No, if you write to them they have no reason to call you.

Personally I think it is best to call as the letter may get lost in the post.

Remember to take a note of the date & time of the call and the name of the adviser in case of any future queries.

will send a letter recorded delivery,i hate talking on the phone,no matter who i speak to i get muddled up usually

chriiiiiiiis

peediedj wrote: »

i hate talking on the phone,no matter who i speak to i get muddled up usually

You should bang in a claim for DLA or Incapacity Benefit for that.

peediedj

chriiiiiiiis wrote: »

You should bang in a claim for DLA or Incapacity Benefit for that.

so your perfect at everything you do are you?? no need for comments like that

parisjordana

peediedj wrote: »

so your perfect at everything you do are you?? no need for comments like that

Peediedj I may be wrong but I dont think chriiiiiiiis was saying that to you in an insulting way as you took it but as a way of helping you....!!!!!!!:o

peediedj

parisjordana wrote: »

Peediedj I may be wrong but I dont think chriiiiiiiis was saying that to you in an insulting way as you took it but as a way of helping you....!!!!!!!:o

oooops:o my mistake

N9eav

chriiiiiiiis wrote: »

You should bang in a claim for DLA or Incapacity Benefit for that.

I think that was meant as a joke. I found it funny anyway