mrmccain wrote: »
Your house insurance will protect you from damage but not faults. The Sale of Goods act states that no matter what you buy it must be worth the money you paid for it. So it is reasonable to say that a Laptop should effectively last 5 years. If the product is out of the 12 months store guarentee they will generally refuse to fix it free of charge. They will direct you to their customer services department who will tell you to get an independant engineers report listing the faults and probable causes and the cost of repairs. Instead of contacting the customer services you need to contact DSGI Retail office directing you letter to the Company Secretary (at present her name is Helen Grantham and email address is [EMAIL="email@example.com"][email protected][/EMAIL]. The address is DSG Retail Ltd, Maylands Avenue, Hemel Hempstead, Herts, HP2 7TG. I have just been through this and have just been offered a replacement laptop for my 18 month old one. You must also log your complaint with the trading standards.
Travellers returning to England in Oct
Incl Sky, the AA & more
London, Harrogate & Shepton Mallet